環保專案成果報告查詢系統

專案計畫編號	EPA-100-K103-02-203
經費年度	100
計畫經費	3,700 千元
專案開始日期	2011/01/01
專案結束日期	2011/12/31
專案主持人	柯上茗
主辦單位	管考處
承辦人	陳冠章
執行單位	環資國際有限公司
專案分類	公害糾紛
中文關鍵字	稽查、裁處、催繳，罰款，環保業務
英文關鍵字	inspection, final decision, overdue payment, penalty,
協同主持人
共同主持人
計畫聯絡人	古雅婷
計畫聯絡電話	02-66308000#433
計畫聯絡信箱	clarity@eri.com.tw

中文摘要	本年度依合約所定工作項目，包含了維持系統正常運作與連線品質、提昇系統功能、系統介接、99年度資料統計分析與縣市合併升格之後的調整，進行系統功能提昇與強化，首先在維持系統正常運作與連線品質工作上，本計畫定期的監控各項硬體監測數據，並未發現明顯異常情形，此外也配合監資處定期的進行資安檢核作業，詳細說明可參閱第二章，而在系統功能強化上，是依據現有系統功能，提供使用者更好的使用服務，除了依需求調整系統或功能開發之外，本計畫也主動的規劃功能提昇項目，本年度完成的系統調整，包含了因應環教法、交通部101年車牌換發的施行，系統所進行一連串的規劃及調整，以及其他依使用者的建議所做的調整等。系統功能提昇上，今年度所完成之更新需求與問題共計為129個，而客服電話量從一月到十一月共為5777通，詳細成果說明與介紹請參閱第五章，而為了提供使用者更好的系統服務，以及簡化使用者的作業流程，本年度也完成了線上學習教材的製作，並提供系統線上直接觀看服務，讓新進人員能更有效率的學習系統操作，以縮短熟悉系統的時間，另外，在資料介接工作項目方面，本年度已完成與環境教育講習系統、桃園縣公文系統、宜蘭縣、花蓮縣、臺東縣財政系統、水環境保育網等系統介接工作，另外，也配合其他已完成介接的系統不定期的調整需求欄位，更提高了資料的共享機制。綜合以上所述，本年度的工作項目中包含持續進行與新增服務二部份，可以說是在穩定中求發展，在已完成的系統中加入更多元的服務，讓系統更貼近使用者的業務需求，進而增加使用者使用意願。相信在系統功能不斷提昇與提供附加服務的情形下，能讓本計畫不僅是做一個系統維護工作，而是成為一個能夠作為支援業務與政策擬定的應用工具。以上為本年度之工作說明與成果摘要，其它工作項目之工作內容細節與成果請詳閱本報告書各章節，本系統最終目標希望能在資料建置面、列印面與應用面等三大面向，提供更好的服務，達到系統開發與計畫執行最大效益。
中文關鍵字	稽查、裁處、催繳，罰款，環保業務

中文摘要

本年度依合約所定工作項目，包含了維持系統正常運作與連線品質、提昇系統功能、系統介接、99年度資料統計分析與縣市合併升格之後的調整，進行系統功能提昇與強化，首先在維持系統正常運作與連線品質工作上，本計畫定期的監控各項硬體監測數據，並未發現明顯異常情形，此外也配合監資處定期的進行資安檢核作業，詳細說明可參閱第二章，而在系統功能強化上，是依據現有系統功能，提供使用者更好的使用服務，除了依需求調整系統或功能開發之外，本計畫也主動的規劃功能提昇項目，本年度完成的系統調整，包含了因應環教法、交通部101年車牌換發的施行，系統所進行一連串的規劃及調整，以及其他依使用者的建議所做的調整等。系統功能提昇上，今年度所完成之更新需求與問題共計為129個，而客服電話量從一月到十一月共為5777通，詳細成果說明與介紹請參閱第五章，而為了提供使用者更好的系統服務，以及簡化使用者的作業流程，本年度也完成了線上學習教材的製作，並提供系統線上直接觀看服務，讓新進人員能更有效率的學習系統操作，以縮短熟悉系統的時間，另外，在資料介接工作項目方面，本年度已完成與環境教育講習系統、桃園縣公文系統、宜蘭縣、花蓮縣、臺東縣財政系統、水環境保育網等系統介接工作，另外，也配合其他已完成介接的系統不定期的調整需求欄位，更提高了資料的共享機制。綜合以上所述，本年度的工作項目中包含持續進行與新增服務二部份，可以說是在穩定中求發展，在已完成的系統中加入更多元的服務，讓系統更貼近使用者的業務需求，進而增加使用者使用意願。相信在系統功能不斷提昇與提供附加服務的情形下，能讓本計畫不僅是做一個系統維護工作，而是成為一個能夠作為支援業務與政策擬定的應用工具。以上為本年度之工作說明與成果摘要，其它工作項目之工作內容細節與成果請詳閱本報告書各章節，本系統最終目標希望能在資料建置面、列印面與應用面等三大面向，提供更好的服務，達到系統開發與計畫執行最大效益。

中文關鍵字

稽查、裁處、催繳，罰款，環保業務

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	「100年度環保稽查處分管制系統功能提昇及推廣維護」專案（第2年）.pdf	32MB		2012/3/1 上午 12:00:00

摘要	The work items specified in the contract include maintenance of normal system operation and connection quality, system function enhancement, system connection, statistical analysis of the 2010 data, and adjustments responding to the city-county consolidation policy. In maintaining system functionality and connection quality, regular monitoring was performed on all hardware monitoring data, and no significant abnormalities were found. Information security inspection was undertaken periodically in compliance with regulations of the Department of Environmental Monitoring & Information Management. See Chapter 2 for more information. The existing system functions were upgraded to provide better user experience for visitors in addition to adjustments made according to needs and new feature development. A series of adjustments were made to the EEMS in response to the implementation of the Environmental Education Act, the re-issue of license plates scheduled by the Ministry of Transportation and Communications in 2012, and user requests. 129 update requests and problems were addressed to enhance system functionality. And a total of 5,326 customer services calls were handled between January and October. Chapter 5 provides more details. For better user service and a more streamlined user process, an online user guide was developed explaining how to use the system so that new staff members can learn to operate the EEMS in a more efficient way. As to data connection, the EEMS were connected to Environmental Education Instruction System, Taoyuan County Government Document System, the local government fiscal systems of Yilan County, Hualien County and Taitung County, and the Water Environment Conservation website. Demand columns were adjusted irregularly to go with other already connected systems to enhance data sharing. To sum up, this year’s work focused on both the pre-existing and newly created services to allow the system to proceed in a stable manner. With a more diverse range of services offered, the EEMS becomes more capable of meeting the business needs of its user, thereby increasing users’ willingness to use. It is expected the continuous system upgrading and offering of value-added services will enable the effort of the project to go beyond merely performing system maintenance to facilitating work efficiency and policy development. The above summarizes important achievements obtained this year. The contents and outcomes of other work items are detailed in the project report. The ultimate purpose of the EEMS is to provide better services with regard to data establishment, printout, and applicability to maximize the effects of the system and the project.
英文關鍵字	inspection, final decision, overdue payment, penalty,

摘要

The work items specified in the contract include maintenance of normal system operation and connection quality, system function enhancement, system connection, statistical analysis of the 2010 data, and adjustments responding to the city-county consolidation policy. In maintaining system functionality and connection quality, regular monitoring was performed on all hardware monitoring data, and no significant abnormalities were found. Information security inspection was undertaken periodically in compliance with regulations of the Department of Environmental Monitoring & Information Management. See Chapter 2 for more information. The existing system functions were upgraded to provide better user experience for visitors in addition to adjustments made according to needs and new feature development. A series of adjustments were made to the EEMS in response to the implementation of the Environmental Education Act, the re-issue of license plates scheduled by the Ministry of Transportation and Communications in 2012, and user requests. 129 update requests and problems were addressed to enhance system functionality. And a total of 5,326 customer services calls were handled between January and October. Chapter 5 provides more details. For better user service and a more streamlined user process, an online user guide was developed explaining how to use the system so that new staff members can learn to operate the EEMS in a more efficient way. As to data connection, the EEMS were connected to Environmental Education Instruction System, Taoyuan County Government Document System, the local government fiscal systems of Yilan County, Hualien County and Taitung County, and the Water Environment Conservation website. Demand columns were adjusted irregularly to go with other already connected systems to enhance data sharing. To sum up, this year’s work focused on both the pre-existing and newly created services to allow the system to proceed in a stable manner. With a more diverse range of services offered, the EEMS becomes more capable of meeting the business needs of its user, thereby increasing users’ willingness to use. It is expected the continuous system upgrading and offering of value-added services will enable the effort of the project to go beyond merely performing system maintenance to facilitating work efficiency and policy development. The above summarizes important achievements obtained this year. The contents and outcomes of other work items are detailed in the project report. The ultimate purpose of the EEMS is to provide better services with regard to data establishment, printout, and applicability to maximize the effects of the system and the project.

英文關鍵字

inspection, final decision, overdue payment, penalty,