According to the statistical analysis of the database of the Environmental Nuisance Cases Reporting Center, new records were made in all types of nuisance cases in Taoyuan County since 1997, bringing the total to over 10,000 cases per year, exhibiting the expectation of county residents for increased standards of living. Since the handling of nuisance cases would affect the level of public satisfaction toward the county government, the Environmental Protection Bureau of Taoyuan County Government has promoted various policies to reduce the causes of nuisance cases, and successfully reduced the number of nuisance cases for 5 consecutive years. Analytical results on the causes of the nuisance cases showed that air pollution (bad odor) and noise account for the majority of cases, indicating that the instant and intangible pollutions have become the mainstream of nuisance cases. At the same time, these types of nuisance cases were difficult to pinpoint the root causes during inspection, thus leading to discrepancy between the legal standards and public understanding, and in turn, more nuisance cases. Hence, in order to handle public pollution nuisance cases quickly and effectively resolve disputes over environmental issues, this project through to enhance audit effectiveness, project into the plant counseling and promotion of public participation in such programs to strengthen control. Along with the permit certification of pollution source management and functional evaluation of approved management units, the project has provided counseling and guidance to the sources of the major nuisance cases, in order to prevent repeated occurrence of pollution. These measures have enhanced public satisfaction for the implementation of environmental protection policies, and reduced the manpower burden on monitoring, thus achieving win—win outcome. According to the statistical analysis of the database, a 19% reduction of nuisance cases was achieved in 2012, showing that strengthening management and relevant measures of the project has achieved good results.

nuisance cases;air pollution;reduced the number of nuisance cases;reduced the number of nuisance cases