環保專案成果報告查詢系統

專案計畫編號	EPA-102-K103-02-201
經費年度	102
計畫經費	2,680 千元
專案開始日期	2013/02/06
專案結束日期	2013/12/31
專案主持人	柯上茗
主辦單位	管考處
承辦人	施千玲
執行單位	環資國際有限公司
專案分類	公害糾紛
中文關鍵字	環保稽查處分管制系統，環境資源部
英文關鍵字	Environmental Enforcement Management System, Ministry of Environment and Resources
協同主持人
共同主持人
計畫聯絡人	柯上茗
計畫聯絡電話	02-66308000#326
計畫聯絡信箱	smke@eri.com.tw

中文摘要	本年度合約所定工作項目，包含維持系統正常運作與連線品質、提升系統相關功能、因應行政院要求進行系統資料庫升級、因應內政部要求調整自然人憑證登入程式、101年度資料統計分析與配合環保署未來整合為環境資源部系統調整規劃等，以達到提昇與強化系統服務之計畫目標，首先在維持系統正常運作與連線品質工作上，本計畫透過定期監控各項硬體監測數據，以管控系統操作品質；另外，亦配合監資處定期進行資安檢核作業，詳細說明可參閱第二章。在系統功能強化上，係依據現有系統功能，提供使用者更好的使用服務，本年度使用者所提出之需求，共計完成65個；另外，還包含系統美化改版作業、系統資料庫升級、自然人憑證登入程式調整、噪音稽查處分概況表改版、環保專責人員及技師究責專區建置，以及配合環保署未來整合為環境資源部系統調整規劃等既定工作項目，主動提出服務精進方案。在資料介接工作項目方面，本年度完成與列管污染源系統、高雄市檢舉達人系統等系統介接工作，另外，也配合過去已完成介接的系統，調整新增所需介接欄位，如環境教育講習系統及公害陳情系統等。在使用者輔導方面，本年度客服電話量從一月到十月共為3,529通，共完成6場次的教育訓練，並協助縣市環保局自行舉辦之教育訓練，派遣講師到場，共計4場次。綜合以上所述，本年度的工作項目中包含持續功能強化與新增服務二部份，系統不斷地往精益求精的方式進行，不僅要求穩定，更要求讓系統功能更完善，在已完成的系統中加入更多元的服務，讓系統更貼近使用者的業務需求，進而增加使用者使用意願。相信在系統功能不斷提昇與提供附加服務的情形下，能讓本計畫不僅是做一個系統維護工作，而是成為一個能夠作為支援業務與政策擬定的應用工具。以上為本年度之工作說明與成果摘要，其它工作項目之工作內容細節與成果請詳閱本報告書各章節，本系統最終目標希望能在資料建置面、列印面與應用面等三大面向，提供更好的服務，達到系統開發與計畫執行最大效益。
中文關鍵字	環保稽查處分管制系統，環境資源部

中文摘要

本年度合約所定工作項目，包含維持系統正常運作與連線品質、提升系統相關功能、因應行政院要求進行系統資料庫升級、因應內政部要求調整自然人憑證登入程式、101年度資料統計分析與配合環保署未來整合為環境資源部系統調整規劃等，以達到提昇與強化系統服務之計畫目標，首先在維持系統正常運作與連線品質工作上，本計畫透過定期監控各項硬體監測數據，以管控系統操作品質；另外，亦配合監資處定期進行資安檢核作業，詳細說明可參閱第二章。在系統功能強化上，係依據現有系統功能，提供使用者更好的使用服務，本年度使用者所提出之需求，共計完成65個；另外，還包含系統美化改版作業、系統資料庫升級、自然人憑證登入程式調整、噪音稽查處分概況表改版、環保專責人員及技師究責專區建置，以及配合環保署未來整合為環境資源部系統調整規劃等既定工作項目，主動提出服務精進方案。在資料介接工作項目方面，本年度完成與列管污染源系統、高雄市檢舉達人系統等系統介接工作，另外，也配合過去已完成介接的系統，調整新增所需介接欄位，如環境教育講習系統及公害陳情系統等。在使用者輔導方面，本年度客服電話量從一月到十月共為3,529通，共完成6場次的教育訓練，並協助縣市環保局自行舉辦之教育訓練，派遣講師到場，共計4場次。綜合以上所述，本年度的工作項目中包含持續功能強化與新增服務二部份，系統不斷地往精益求精的方式進行，不僅要求穩定，更要求讓系統功能更完善，在已完成的系統中加入更多元的服務，讓系統更貼近使用者的業務需求，進而增加使用者使用意願。相信在系統功能不斷提昇與提供附加服務的情形下，能讓本計畫不僅是做一個系統維護工作，而是成為一個能夠作為支援業務與政策擬定的應用工具。以上為本年度之工作說明與成果摘要，其它工作項目之工作內容細節與成果請詳閱本報告書各章節，本系統最終目標希望能在資料建置面、列印面與應用面等三大面向，提供更好的服務，達到系統開發與計畫執行最大效益。

中文關鍵字

環保稽查處分管制系統，環境資源部

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	成果報告.pdf	6MB		2014/2/1 上午 12:00:00

摘要	The tasks in the contract this year for achieving the goal of service system enhancement and strengthening include the maintenance of the system operation and connection quality, the enhancement of system functions, the upgrading system database by Executive Yuan’s requirement, the adjustment of Digital Citizen Certificate login program by Ministry of the Interior, statistical data of year 2012 analysis, and the system adjustment and organization for Environmental Protection Administration (EPA) being incorporated into Ministry of Environment and Resources in the future. On the maintenance of the system operation and connection quality, the project controls the system operation quality through regular monitoring on hardware monitoring data. Additionally, regular information security checking is operated in response to Department of Environmental Monitoring & Information Management. For more details, please refer to chapter 2. On the strengthening of system functions, 65 requirements provided by users are completed this year. Users can have better using services than the existed system functions. In addition, other tasks actively provided for service improvement include the revision for system beauty, the upgrading of system database, the adjustment of Digital Citizen Certificate login program, the revision of noise audit disciplinary forms, the establishment of the site for environmental specialized members and technicians, and the adjustment and organization for the EPA being incorporated into Ministry of Environment and Resources in the future. On the task of information connection, the connection with controlled pollutant system and the connection with Kaohsiung city reporting system are completed this year. Additionally, in response to the system being connected in the past, new connection fields are added, such as environmental education conference system and Public Nuisance Dispute Processing Procedures system. On the tasks for users’ guidelines, the quantity of customer service phone calls is 3,529 from January to October, 6 education training courses are completed, and 4 education training courses are organized for the assistance of environmental protection bureaus in cities/counties by assigning lecturers on site. Above all, two main parts, strengthening functions and adding services, are included in the tasks this year. For making it better, the system should not only be stable, but also be more completed. By adding more services to the existed system, the system can be more close to a user’s requirement whereby more users can be willing to use the system. It is believed that by the enhancement of system functions and the provision of added services, this project will not just be system maintenance tasks, but become an application tool for business supporting and policy settings. Above is the task introduction and brief introduction of results. For the details of the tasks and results, please read the chapters in the report. Finally, the ultimate goal of the system is for providing better services at three main aspects, including information establishing, printing, and application, to reach the benefits on system development and project conduction.
英文關鍵字	Environmental Enforcement Management System, Ministry of Environment and Resources

摘要

The tasks in the contract this year for achieving the goal of service system enhancement and strengthening include the maintenance of the system operation and connection quality, the enhancement of system functions, the upgrading system database by Executive Yuan’s requirement, the adjustment of Digital Citizen Certificate login program by Ministry of the Interior, statistical data of year 2012 analysis, and the system adjustment and organization for Environmental Protection Administration (EPA) being incorporated into Ministry of Environment and Resources in the future. On the maintenance of the system operation and connection quality, the project controls the system operation quality through regular monitoring on hardware monitoring data. Additionally, regular information security checking is operated in response to Department of Environmental Monitoring & Information Management. For more details, please refer to chapter 2. On the strengthening of system functions, 65 requirements provided by users are completed this year. Users can have better using services than the existed system functions. In addition, other tasks actively provided for service improvement include the revision for system beauty, the upgrading of system database, the adjustment of Digital Citizen Certificate login program, the revision of noise audit disciplinary forms, the establishment of the site for environmental specialized members and technicians, and the adjustment and organization for the EPA being incorporated into Ministry of Environment and Resources in the future. On the task of information connection, the connection with controlled pollutant system and the connection with Kaohsiung city reporting system are completed this year. Additionally, in response to the system being connected in the past, new connection fields are added, such as environmental education conference system and Public Nuisance Dispute Processing Procedures system. On the tasks for users’ guidelines, the quantity of customer service phone calls is 3,529 from January to October, 6 education training courses are completed, and 4 education training courses are organized for the assistance of environmental protection bureaus in cities/counties by assigning lecturers on site. Above all, two main parts, strengthening functions and adding services, are included in the tasks this year. For making it better, the system should not only be stable, but also be more completed. By adding more services to the existed system, the system can be more close to a user’s requirement whereby more users can be willing to use the system. It is believed that by the enhancement of system functions and the provision of added services, this project will not just be system maintenance tasks, but become an application tool for business supporting and policy settings. Above is the task introduction and brief introduction of results. For the details of the tasks and results, please read the chapters in the report. Finally, the ultimate goal of the system is for providing better services at three main aspects, including information establishing, printing, and application, to reach the benefits on system development and project conduction.

英文關鍵字

Environmental Enforcement Management System, Ministry of Environment and Resources