EPA-104-J103-02-206

103

23,500 千元

2014/11/14

2015/12/31

倪雅惠

環管處

林穎治

環資國際有限公司

化學物質管理

化學物質登錄、客服能量、化學物質登錄中心

Chemical Substances Registration, Customer Service Resources, Chemical Substances Registration Center

劉耕硯；鄧榆樺

王聖銓

02-23142000#201

sc.tony@eri.com.tw

本計畫為執行環保署「新化學物質及既有化學物質資料登錄辦法」成立登錄中心的核心計畫，執行我國化學物質實際審查、登錄作業以及相關措施之宣導，主要工作成果分為四部份。 執行新化學物質及既有化學物質登錄資料收件與審查作業：完成辦理新化學物質（含低關注聚合物事前審定申請）及既有化學物質之系統化收件、審查、通知作業。迄今已完成超過430個新化學物質以及超過2萬個既有化學物質之審查、核准登錄。已完整建立我國既有化學物質清單，共計100,500個物質。 建置與執行新化學物質與既有化學物質登錄管理與追蹤作業：規劃建議新事證接收機制，並且受理登錄人資訊變更之作業。本計畫為登錄辦法上路初期建立所有審查管理的SOP及審查作業準則，透過登錄工具Chemist 3.1及資訊公開平台網站及建置及上線，使我國化學登錄啟始年順利推動上路。 成立化學物質登錄中心，並設置專業諮詢服務專線及提供足夠之客服能量：於103年11月底完成化學物質登錄中心辦公室之成立，設立10線客服專線並配置錄音系統、獨立審查區。完成總客服答覆件數14,196筆，平均每個月超過1,050筆。為符合各界對政府服務效能的期待，協助完成勞動部與環保署化學物質登錄制度調和，並建立單一收件的統一窗口，完成常見問答集FAQ共101題及登錄平臺工具說明，使運作業者對遵循法規有明確參考工具。 交流會議、宣導說明活動：本計畫完成辦理一場次審查交流專家會議，建立化學物質審查統一原則。另，完成40場次說明會之辦理，總參與人數超過5,200人次、發送化學物質登錄措施與相關宣導資料，總數約6,000份。

化學物質登錄、客服能量、化學物質登錄中心

期末報告(併)-公開版.pdf

5MB

2016/3/1 上午 12:00:00

Based on “Regulation of New and Existing Chemical Substances Registration”, the Chemical Substances Registration Center (hereinafter CSRC) was founded and executing chemical substance reviewing, registering and all the relevant promotions in Taiwan. The main accomplishments of the CSRC are divided into four aspects. Receiving and reviewing new and existing chemical substances registration: Completed the receiving, reviewing and approving of new chemical substances registration (including Polymer of Low Concern prior evaluation), and existing chemical substances evaluation systematically. More than 430 new chemical substances and 20,000 existing chemical substances are registered and approved to this day. The inventory of existing chemical with 100,500 substances is well-established. Establishing and executing the management and tracking of new and existing chemical substances: Set up the mechanism for receiving new information, accepting the case for renewing registrants’ information. The Chemical Substance Registration Center established all the standard operating procedure and reviewing principles, by means of registering tool (Chemist 3.1) and the open data platform, implementing the registration in Taiwan successfully. Founding CSRC and set up consulting service line with sufficient customer service resources: The office was founded in Nov. 2014; 10 telephone lines with recording system and the independent reviewing zone were set up. The total customer service case is 14,196, namely more than 1,050 per month. In addition, to fulfill the public’s expectation to increase the government’s efficiency, the CSRC assisted the integration between the EPA (Environmental Protection Administration) and the MOL (Ministry of Labor); building up the “one-stop window” for registration. Finally, the “FAQ101” and the “Guidance for new and existing chemical substances registration” is completed, providing users a clear reference. Conferences and illustration meetings: The conference, which experts in relevant fields participated, was held to establish the unified principle for reviewing. In addition, 40 counseling meetings were held to promote the project; with the total number of participants was more than 5,200, more than 6,000 handouts were dispatched.

Chemical Substances Registration, Customer Service Resources, Chemical Substances Registration Center