環保專案成果報告查詢系統

專案計畫編號	TNEPB-106-EI-30409
經費年度	106
計畫經費	9,300 千元
專案開始日期	2017/08/26
專案結束日期	2018/08/25
專案主持人	張育誠
主辦單位	臺南市政府環境保護局
承辦人	簡滄銘
執行單位	環醫工程顧問有限公司
專案分類	大氣空氣
中文關鍵字	空氣污染、陳情案件
英文關鍵字	Air pollution, Petition case
協同主持人
共同主持人
計畫聯絡人	張育誠
計畫聯絡電話	05-5375081#
計畫聯絡信箱	r97541106@gmail.com

中文摘要	1.本計畫團隊為提升臺南市執行空氣污染陳情案件處理績效，配合協助公害陳情案件資料系統傳輸、建檔及收發等相關行政作業3,234件次；協助公害案件（含夜間、假日值勤稽查）稽查、告發等相關工作及文書處理4,911次；協助公害案件稽查、告發等文書處理及行政罰鍰資料鍵入EEMS環保稽查處分管制系統、移送強制執行等行政作業2,481件次；並於接獲重大公害陳情案件時，於接獲通報後2小時內抵達災害現場進行相關環境污染蒐證作業共5件次。 2.為配合建立陳情案件稽核管考及清查、複查作業，以利環境保護工作推動，本計畫團隊針對一再陳情案件、重大污染案件及民調非常不滿意【含不滿意】案件執行清查、複查資料鍵檔及訪談共計 55 件次。 3.本計畫另依環保署之環保報案中心公害陳情案件管理系統中與滿意度及各污染源進行分析，系統中之滿意度包含電話民調、書面民調、E-mail 民調、民眾主動填寫部份，於計畫期間進行滿意度調查(5,408 件)中主要呈現電話民調(5,295 件)，其次為 E-mail 民調(77 件)的結果，民眾滿意(含尚可)的部份佔約 97.1%(4,169件)，與異味污染物、噪音、環境衛生等之污染查處方式或結果認同有關，本計畫從加強電話接聽人員之禮儀、巡查人員之專業能力及查處結果會回覆陳情人等處，以增加陳情人對環保局報案中心之認同感。 4.為迅速妥適處理緊急空氣污染陳情案件，避免污染擴大及公害糾紛產生，本計畫團隊配合執行公害陳情案件進行煙道或周界採樣及異味檢測共計14點次，其中1點次異味檢測結果為不符合法規標準。 5.為強化環保人員稽查及緊急事件之處理技巧，本計畫辦理稽查人員及協助稽查人員之職務及專業學識訓練共計7場次，期藉由相關教育訓練之專業課程增進環保局稽查人員及本計畫執行人員之查處能力與充實專業知識及技能。 6.本計畫團隊另協助購置相關稽查設備及採樣設備，並辦理上述各項設備操作之教育訓練事宜，期望藉由各項稽查設備更新及教育訓練，加強稽查人員於稽查作業時執行蒐證作業。
中文關鍵字	空氣污染、陳情案件

中文摘要

1.本計畫團隊為提升臺南市執行空氣污染陳情案件處理績效，配合協助公害陳情案件資料系統傳輸、建檔及收發等相關行政作業3,234件次；協助公害案件（含夜間、假日值勤稽查）稽查、告發等相關工作及文書處理4,911次；協助公害案件稽查、告發等文書處理及行政罰鍰資料鍵入EEMS環保稽查處分管制系統、移送強制執行等行政作業2,481件次；並於接獲重大公害陳情案件時，於接獲通報後2小時內抵達災害現場進行相關環境污染蒐證作業共5件次。 2.為配合建立陳情案件稽核管考及清查、複查作業，以利環境保護工作推動，本計畫團隊針對一再陳情案件、重大污染案件及民調非常不滿意【含不滿意】案件執行清查、複查資料鍵檔及訪談共計 55 件次。 3.本計畫另依環保署之環保報案中心公害陳情案件管理系統中與滿意度及各污染源進行分析，系統中之滿意度包含電話民調、書面民調、E-mail 民調、民眾主動填寫部份，於計畫期間進行滿意度調查(5,408 件)中主要呈現電話民調(5,295 件)，其次為 E-mail 民調(77 件)的結果，民眾滿意(含尚可)的部份佔約 97.1%(4,169件)，與異味污染物、噪音、環境衛生等之污染查處方式或結果認同有關，本計畫從加強電話接聽人員之禮儀、巡查人員之專業能力及查處結果會回覆陳情人等處，以增加陳情人對環保局報案中心之認同感。 4.為迅速妥適處理緊急空氣污染陳情案件，避免污染擴大及公害糾紛產生，本計畫團隊配合執行公害陳情案件進行煙道或周界採樣及異味檢測共計14點次，其中1點次異味檢測結果為不符合法規標準。 5.為強化環保人員稽查及緊急事件之處理技巧，本計畫辦理稽查人員及協助稽查人員之職務及專業學識訓練共計7場次，期藉由相關教育訓練之專業課程增進環保局稽查人員及本計畫執行人員之查處能力與充實專業知識及技能。 6.本計畫團隊另協助購置相關稽查設備及採樣設備，並辦理上述各項設備操作之教育訓練事宜，期望藉由各項稽查設備更新及教育訓練，加強稽查人員於稽查作業時執行蒐證作業。

中文關鍵字

空氣污染、陳情案件

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	106年台南市空氣污染陳情案件稽查管制計畫 (上傳檔).pdf	14MB	106年台南市空氣污染陳情案件稽查管制計畫(定稿本)	2019/1/1 上午 12:00:00

摘要	1.In order to increase the efficiency of air pollution petitioning cases execution, the executive team helps to transfer, key-in ＆ receive data of petitioning cases for 3,234 times. The team also assists in inspecting, informing of public nuisance cases for 4,911 times. Furthermore, the team helps in keying in data in EEMS for 2,481 times. When receiving notice of serious case, the team member arrives the site within 2 hours for 5 times. 2.For the implement of environmental protection, the executive team carries out case-checking, reviewing ＆ interviewing for 55 times. 3.During the period of the plan, the team carries out satisfaction survey based on 5,408 cases consisting of 5,295 surveys by telephone, 77 surveys by email. The positive satisfaction rating is about 97.1% (4,169 cases) related to inspecting results of odor, noise, environmental sanitation cases. By enhancing the manners of telephone-answering staff, professional competence of inspectors, etc. we can increase reporting center recognition of the public. 4.The executive team implements funnel or borderline sampling and odor determination for 14 times, among which there is 1 result not complying with the standard. 5.To reinforce the inspecting technique of environmental inspector, the team carries out 7 training sessions. Through these training sessions, we can improve the capability, professional knowledge, skill of inspectors and executive staff of the plan. 6.The team also help the purchase of inspecting equipment ＆ sampling devices. Furthermore, the team carry out training sessions of purchasing equipment & devices to enhance the ability of evidence collection during inspecting.
英文關鍵字	Air pollution, Petition case

摘要

1.In order to increase the efficiency of air pollution petitioning cases execution, the executive team helps to transfer, key-in ＆ receive data of petitioning cases for 3,234 times. The team also assists in inspecting, informing of public nuisance cases for 4,911 times. Furthermore, the team helps in keying in data in EEMS for 2,481 times. When receiving notice of serious case, the team member arrives the site within 2 hours for 5 times. 2.For the implement of environmental protection, the executive team carries out case-checking, reviewing ＆ interviewing for 55 times. 3.During the period of the plan, the team carries out satisfaction survey based on 5,408 cases consisting of 5,295 surveys by telephone, 77 surveys by email. The positive satisfaction rating is about 97.1% (4,169 cases) related to inspecting results of odor, noise, environmental sanitation cases. By enhancing the manners of telephone-answering staff, professional competence of inspectors, etc. we can increase reporting center recognition of the public. 4.The executive team implements funnel or borderline sampling and odor determination for 14 times, among which there is 1 result not complying with the standard. 5.To reinforce the inspecting technique of environmental inspector, the team carries out 7 training sessions. Through these training sessions, we can improve the capability, professional knowledge, skill of inspectors and executive staff of the plan. 6.The team also help the purchase of inspecting equipment ＆ sampling devices. Furthermore, the team carry out training sessions of purchasing equipment & devices to enhance the ability of evidence collection during inspecting.

英文關鍵字

Air pollution, Petition case