環保專案成果報告查詢系統

專案計畫編號	107400130765
經費年度	108
計畫經費	5,550 千元
專案開始日期	2019/03/01
專案結束日期	2020/02/29
專案主持人	嚴登生
主辦單位	臺東縣環境保護局
承辦人	宋宛倫
執行單位	技佳工程科技股份有限公司
專案分類	公害糾紛
中文關鍵字	108年臺東縣空氣污染等陳情案件快速查處管制計畫
英文關鍵字	Control plan for rapid investigation and handling of air pollution and other serious cases in Taitung County in 108
協同主持人
共同主持人
計畫聯絡人	吳禹曈
計畫聯絡電話	089-222610#
計畫聯絡信箱	akjeny1@gmail.com

中文摘要	近年來為了落實政府產業東移政策，交通建設及工商業持續展開亦蓄勢待發，因此，為防範於未然並降低因經濟發展所帶來對生活環境造成重大影響，臺東縣環保局成立公害陳情專線為一常態性、持續性之工作，並希望能藉由108年度臺東縣空氣污染等陳情案件快速查處管制計畫之執行，掌握污染陳情案件處理時效，避免污染事件之擴大或延續，讓民眾能有舒適、無污染的生活環境。本計畫目標為臺東縣境內陳情案件之管制，藉由健全陳情案件處理體系，設置專責單位，於受理民眾各類陳情案件時能立即前往處理，縮短陳情案件處理時間，並加強受理報案人員及現場稽查人員專業訓練，以公正不偏袒、積極主動之執行方式建立民眾信心並提高民眾對政府之施政滿意度，本計畫由技佳工程科技股份有限公司執行，期程為108年3月1日至109年2月29日，期間整體進度達100%，相關工作成效如後所述（統計時間：108年3月至108年12月）：本計畫108年度陳情案件現場出勤查處計1,876件(平均5.14件/日)，複查案件為892件，合計首、複查2,768件(平均7.58件/日)，陳情案件查處執行成效藉由分析非假日各時段之陳情件數，探討公害污染最常被陳情污染類別，以建議相關改善措施達到減少陳情目標。臺東縣環保報案中心公害陳情案件管制系統之自我考評項目包含公害陳情案件平均到場處理(2.46小時)暨結案鍵入時間(63.09小時)、民眾不滿意案件衍生複查比率(100%)、滿意度調查作業調查比率(89.7%)及公害陳情系統篩選案件進行滿意度調查(86.96%)等五大項目，其考(自)評分數滿分為35分，本年度自評分數為31分，後續本計畫對考評相關工作持續執行。主動稽查廢棄物熱點架設縮時攝影105次，開罰64件，罰鍰金額計88,200元，生禽畜糞運載車輛路邊攔檢裁處20件，罰鍰金額計480,000元，違規廣告張貼裁處5件，罰鍰金額計8,400元。本計畫108年度教育訓練及相關陳情案件追蹤會議每月如期辦理，並針對陳情案件電話接聽禮儀及公害陳情案件查處實務辦理『專責人員教育訓練』及『本計畫暨電話接聽禮貌相關教育訓練』，將未結案及移案處理之案件著實定期追蹤進度，以期增進陳情案件查處時效。
中文關鍵字	108年臺東縣空氣污染等陳情案件快速查處管制計畫

中文摘要

近年來為了落實政府產業東移政策，交通建設及工商業持續展開亦蓄勢待發，因此，為防範於未然並降低因經濟發展所帶來對生活環境造成重大影響，臺東縣環保局成立公害陳情專線為一常態性、持續性之工作，並希望能藉由108年度臺東縣空氣污染等陳情案件快速查處管制計畫之執行，掌握污染陳情案件處理時效，避免污染事件之擴大或延續，讓民眾能有舒適、無污染的生活環境。本計畫目標為臺東縣境內陳情案件之管制，藉由健全陳情案件處理體系，設置專責單位，於受理民眾各類陳情案件時能立即前往處理，縮短陳情案件處理時間，並加強受理報案人員及現場稽查人員專業訓練，以公正不偏袒、積極主動之執行方式建立民眾信心並提高民眾對政府之施政滿意度，本計畫由技佳工程科技股份有限公司執行，期程為108年3月1日至109年2月29日，期間整體進度達100%，相關工作成效如後所述（統計時間：108年3月至108年12月）：本計畫108年度陳情案件現場出勤查處計1,876件(平均5.14件/日)，複查案件為892件，合計首、複查2,768件(平均7.58件/日)，陳情案件查處執行成效藉由分析非假日各時段之陳情件數，探討公害污染最常被陳情污染類別，以建議相關改善措施達到減少陳情目標。臺東縣環保報案中心公害陳情案件管制系統之自我考評項目包含公害陳情案件平均到場處理(2.46小時)暨結案鍵入時間(63.09小時)、民眾不滿意案件衍生複查比率(100%)、滿意度調查作業調查比率(89.7%)及公害陳情系統篩選案件進行滿意度調查(86.96%)等五大項目，其考(自)評分數滿分為35分，本年度自評分數為31分，後續本計畫對考評相關工作持續執行。主動稽查廢棄物熱點架設縮時攝影105次，開罰64件，罰鍰金額計88,200元，生禽畜糞運載車輛路邊攔檢裁處20件，罰鍰金額計480,000元，違規廣告張貼裁處5件，罰鍰金額計8,400元。本計畫108年度教育訓練及相關陳情案件追蹤會議每月如期辦理，並針對陳情案件電話接聽禮儀及公害陳情案件查處實務辦理『專責人員教育訓練』及『本計畫暨電話接聽禮貌相關教育訓練』，將未結案及移案處理之案件著實定期追蹤進度，以期增進陳情案件查處時效。

中文關鍵字

108年臺東縣空氣污染等陳情案件快速查處管制計畫

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	108年臺東縣空氣污染等陳情案件快速查處管制計畫-期末報告.pdf	41MB		2020/5/15 上午 12:00:00

摘要	In recent years, in order to implement the government's industrial eastward movement policy, the continuous development of transportation construction and industry and commerce is also gaining momentum. Therefore, in order to prevent unprecedented and reduce the major impact of the economic development on the living environment, the Taitung County Environmental Protection Bureau has established a nuisance The Chen Qing line is a normal and continuous work, and hopes to implement the control plan for the rapid investigation and handling of 108 Chen Qing cases such as air pollution in Taitung County in 108 years, to master the timeliness of handling pollution cases and avoid the expansion or continuation of pollution incidents. Let the people have a comfortable and pollution-free living environment. The goal of this project is to control the case reports in Taitung County. By perfecting the case report system, we set up a special unit to immediately handle all kinds of case reports from the public. And professional training of on-site auditors to establish people ’s confidence and improve their satisfaction with the government in a fair and unbiased, proactive manner of execution. From January 1 to February 29, 109, the overall progress during the period reached 100%, and the related work results will be described later (statistics time: March 108 to December 108): In this plan, there were 1,876 on-site attendance investigations for the Chen Qing cases (average 5.14 cases / day), and 892 re-examination cases, totaling 2,768 first and re-examination cases (average 7.58 cases / day). The number of affair cases in each period of the holiday, to explore the types of pollution that are most often polluted by affair cases, and to propose relevant improvement measures to achieve the goal of reducing affair cases. The self-assessment project of the pollution control case control system of the Taitung County Environmental Reporting Center includes the average on-the-spot processing of pollution cases (2.46 hours) and the typing time for closing cases (63.09 hours), the rate of derivative review of dissatisfied cases (100%), and satisfaction The survey operation survey ratio (89.7%) and the pollution sensible system screening cases for satisfaction survey (86.96%) and other five major projects, the test (self) score is 35 points, this year ’s self score is 31 points, follow-up this plan Continuous implementation of relevant work related to assessment. Active inspection of waste hotspots 105 time-lapse photography, 64 penalties, fines amounting to 88,200 yuan, 20 livestock and manure carrying vehicles at roadside inspection and tribunal 20, fines amounting to 480,000 yuan, illegal advertisements posted to the tribunal The fine is RMB 8,400. The program ’s 108 annual education training and related Chenqing case tracking conferences are handled as scheduled every month, and the handling of the etiquette of the Chenqing case and the investigation of the nuisance Chenqing case are handled. 』Track the progress of unclosed cases and transfer cases regularly, with a view to increasing the timeliness of investigating and handling Chenqing cases.
英文關鍵字	Control plan for rapid investigation and handling of air pollution and other serious cases in Taitung County in 108

摘要

In recent years, in order to implement the government's industrial eastward movement policy, the continuous development of transportation construction and industry and commerce is also gaining momentum. Therefore, in order to prevent unprecedented and reduce the major impact of the economic development on the living environment, the Taitung County Environmental Protection Bureau has established a nuisance The Chen Qing line is a normal and continuous work, and hopes to implement the control plan for the rapid investigation and handling of 108 Chen Qing cases such as air pollution in Taitung County in 108 years, to master the timeliness of handling pollution cases and avoid the expansion or continuation of pollution incidents. Let the people have a comfortable and pollution-free living environment. The goal of this project is to control the case reports in Taitung County. By perfecting the case report system, we set up a special unit to immediately handle all kinds of case reports from the public. And professional training of on-site auditors to establish people ’s confidence and improve their satisfaction with the government in a fair and unbiased, proactive manner of execution. From January 1 to February 29, 109, the overall progress during the period reached 100%, and the related work results will be described later (statistics time: March 108 to December 108): In this plan, there were 1,876 on-site attendance investigations for the Chen Qing cases (average 5.14 cases / day), and 892 re-examination cases, totaling 2,768 first and re-examination cases (average 7.58 cases / day). The number of affair cases in each period of the holiday, to explore the types of pollution that are most often polluted by affair cases, and to propose relevant improvement measures to achieve the goal of reducing affair cases. The self-assessment project of the pollution control case control system of the Taitung County Environmental Reporting Center includes the average on-the-spot processing of pollution cases (2.46 hours) and the typing time for closing cases (63.09 hours), the rate of derivative review of dissatisfied cases (100%), and satisfaction The survey operation survey ratio (89.7%) and the pollution sensible system screening cases for satisfaction survey (86.96%) and other five major projects, the test (self) score is 35 points, this year ’s self score is 31 points, follow-up this plan Continuous implementation of relevant work related to assessment. Active inspection of waste hotspots 105 time-lapse photography, 64 penalties, fines amounting to 88,200 yuan, 20 livestock and manure carrying vehicles at roadside inspection and tribunal 20, fines amounting to 480,000 yuan, illegal advertisements posted to the tribunal The fine is RMB 8,400. The program ’s 108 annual education training and related Chenqing case tracking conferences are handled as scheduled every month, and the handling of the etiquette of the Chenqing case and the investigation of the nuisance Chenqing case are handled. 』Track the progress of unclosed cases and transfer cases regularly, with a view to increasing the timeliness of investigating and handling Chenqing cases.

英文關鍵字

Control plan for rapid investigation and handling of air pollution and other serious cases in Taitung County in 108