This year, 3 lines (branch) of petition acceptance hotline were established, and the dedicated telephone lines were kept open, and designated persons were assigned to immediately accept and handle petitions from the public. In 2020, we assisted in the implementation of air pollution petition case audits for a total of 949 cases (excluding re-examination cases). In terms of pollution categories, there were 329 and 323 cases of peculiar smell complaints and catering oil fume, and at least 297 open-air burning cases, and 6-point peculiar smell sensory tests were completed to effectively clarify the source of peculiar smell; for more specific complaints For the case, 75 interviews have been completed, and the poll satisfaction rate is 90.7%. In addition, it assisted in the promotion of community buildings and temples in the city to coordinate paper money concentration measures, with a total centralized processing volume of 517.24 tons. For the first time, the e-commerce 24-hour online appointment "free borrowing of paper money centralized barrels and firecrackers" service was provided to promote the public Deliver the Pudu paper money to centralized incineration.

Air pollution, affection, low-carbon sacrifice, catering fumes, open burning