110

2,150 千元

推動環境教育認證

2020/12/30

2021/12/10

林筱嵐

環訓所

蘇奕綾

環資國際有限公司

環境教育

環境教育認證、環境教育人員、環境教育機構、環境教育設施場所、環境教育認證展延、環境教育認證人才

Environmental education certificate, Environmental education personnel, Environmental education institution, Environmental education venue, Environmental education certificate renewal, Environmental education talent

楊淇雅

02-66309988#107

a0938733815@eri.com.tw

為配合各項環境教育認證審查作業、便捷申請程序及提高認證審查效率，行政院環境保護署環境保護人員訓練所（以下簡稱環訓所）自100 年開始建置環境教育認證系統，提供線上認證/展延申請、審查作業及認證制度後端各項業務管理功能。 為貼近使用者需求及解決系統操作問題，進而提升服務品質，提供一線客服服務，也進一步針對不同層面分析及彙整客服內容，編修系統FAQ 功能內容，更能有效回饋系統使用者，而 110 年度受疫情影響，系統客服因應措施、疫情期間申請案件分析、系統維運情形於本報告第二章進行詳細說明。 今年度（110）持續維護原系統功能之營運外，已完成系統功能優化：強化環境教育人員運用，開發環境教育人才庫平臺，建置環境教育人員個人經歷前臺展示功能，提供有需求之單位揭露環境教育課程人才需求，並強化平臺豐富度，建置環境教育文宣媒材平臺，以及增修展延管理子系統，另，為了配合環境教育人員授課資料，調整相關系統功能，除此之外，持續系統介接服務、優化系統功能及資訊設備軟硬體維護等，協助匯整、統計及提送環境教育認證相關數據，有效支援業務單位行政作業，提升整體服務效益。針對各項子系統之功能開發與優化，於本報告書第三章進行詳細說明。

環境教育認證、環境教育人員、環境教育機構、環境教育設施場所、環境教育認證展延、環境教育認證人才

成果報告.pdf

8MB

結案報告

2021/12/30 上午 12:00:00

To support various environmental education certificate review processes, facilitate the application process, and improve the efficiency of certificate review, the Environmental Professionals Training Institute of the Environmental Protection Administration, Executive Yuan, established the Environmental Education Certificate System in 2011. This system provided functions including online certificate/renew application for the public, as well as review and management functions for the administrations of the certificate system. This project provided a customer service hotline to meet users’ requirements, resolving system operation problems and further improving service quality. Customer feedback was compiled and analyzed in various aspects to serve as a reference to revise the content of system FAQ,providing effective feedback to users. Affected by the pandemic, the details of responding measures for customer service, application analysis during the pandemic, and system maintenance were described in Chapter 2 of this report. In 2021, in addition to maintaining the original system functions, this project completed the function optimization. The optimization included effectively utilizing environmental education personnel, developing a platform for environmental education talents, and establishing a function to display the personal experiences of environmental education personnel. The display function was to provide talents’ information for organizations in need. In addition, the platform was enriched with numerous functions, such as a media platform for promotional materials of environmental education and an extension management subsystem. Moreover, the system functions were adjusted to match the teaching materials of environmental education personnel. This project continued to provide system data connection services, optimize system functions, and maintain IT equipment software and hardware. This project also assisted in the compilation, statistics, and submission of data related to environmental education certificate to effectively support organization administration and enhance overall service effectiveness. The details of functional development and optimization of each subsystem were introduced in Chapter 3 of this report.

Environmental education certificate, Environmental education personnel, Environmental education institution, Environmental education venue, Environmental education certificate renewal, Environmental education talent