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The Project of Improving Public Service Quality with Fast-Check in Air Pollution Cases, 2022.

Absrtact
This plan implements the environmental nuisance cases acceptance and inspection manpower efficiency strengthening in Environmental Protection Bureau, Yunlin County. The contents of appointment include reception and log in of complaint cases, immediate inspections (including nighttime and weekends), database set up based on inspection results, and other administrative matters. Among 5,796 complaint cases being processed, 3,388 cases (58.45%), 1,569 cases (27.07%), and 297 cases (5.12%) were reported by phone calls, Internet, and Email, indicating the direct line which has been propagated by YLEPA in recent years were widely used by residents. In addition, the percentage of Internet and mobile APP has been increasing recently. According to the classification of pollution sources, 2,216 Environmental Sanitation cases accounting for 38.23% of total cases were handled, followed by Odor Nuisance (2,011 cases, 34.70%), Waste (669 cases, 11.54%), Noise (518 cases, 8.94%), and the remaining cases (less than 5% for each source), indicating odor, environmental sanitation, noise and waste nuisance cases were the main pollution sources in Yunlin County. Compared to last few years, the cases of Odor Pollutants and Environmental Sanitation were found increasing gradually. The more cases of illegal dumping this year has inevitably increased the analysis costs due to the requirement to determine if the wastes were hazardous or not. v 摘要 Based on the classification of petition targets in 2022, public places were found to be the highest percentage (52.97%) with 3,070 cases, followed by households (816 cases, 14.08%), factories (600 cases, 10.35%), animal agriculture/aquaculture areas (502 cases, 8.66%), and others (less than 10%). The statistic results showed that the reports of Environmental pollutions were not limited to profit-seeking enterprises but various places, indicating people started to focus on the environment nearby and were able to report the pollution cases to Environmental Public Nuisance Center immediately by various means. During the project implementation, for 120 cases with 582 samples analyzed (costed 908,300 NT dollars). The cases for air pollutions costed 261,000 NT dollars, accounting for 28.73% of total costs; the cases for waste/soil contaminations costed 615,000 NT dollars, accounting for 67.71% (highest) of total costs; the cases for water pollutions costed 32,300 NT dollars, accounting for 3.56% (lowest) of total costs. Based on the analysis of sampling costs, waste/soil contamination cases costs were higher, while no clearly concentrated months for air and water pollution cases. The costs was concentrated in April owing to the waste/soil sampling, causing the higher analysis costs.
Keyword
Public Nuisance Petitions、Pollution Control、Petition Cases Reduction
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