The 112 Taitung County Air Pollution and Other Complaints Rapid Investigation and Control Plan (hereinafter referred to as this plan) is mainly based on the key points of the local Environmental Protection Bureau’s performance appraisal of pollution complaints as the main axis of execution. It accepts various complaints from the public and shortens the Processing time, strengthening the professional training of case acceptance personnel and on-site inspection personnel, and improving government governance satisfaction. The implementation period of the plan is from March 1, 2020 to February 28, 2013, and the statistics are as of February 28, 2013. As of today, the overall progress achievement rate reached 100%, and the highlights of the summary of plan implementation results are as follows:1. Implementation of acceptance and control of public nuisance complaints cases
1. Cooperate with the Taitung County Environmental Protection Bureau’s Pollution Reporting Center to set up a dedicated unit to handle and control public nuisance reporting cases. As of February 28, 2013, a total of 4,108 cases were accepted, including 3,252 for the first time and 856 for follow-up reviews. cases; an average of 7.7 cases are accepted every day, and an average of 9.65 cases are accepted daily including derivative reviews. 993 cases of environmental sanitation, 871 air pollution cases (766 cases containing odor and 105 cases without odor), 977 noise cases, and waste are accepted. 338 cases, including 52 cases of water pollution, 18 other cases, 2 cases of vibration, and 1 case of toxic chemical substances; the overall proper handling rate of petition cases was 99.2%.
2. For public complaints, the pollution sources are located every day, a pollution source database and an audit record are established, and they are entered into the pollution complaint system and the Environmental Protection Audit and Punishment Control System (EEMS). The self-assessment results of the pollution complaint case control system are: Pollution Report The average on-site processing time for cases is 2.42 hours, and the average number of days for processing (including EEMS) is 3.7 days.
3. As of February 28, 2020, a total of 1,708 cases were accepted for investigation, and a total of 1,174 cases have been completed, accounting for 68.73% [91.57% are very satisfied, 4.09% are satisfied, 3.58% are acceptable, and 0.34% are unsatisfactory. Very dissatisfied 0.43%], a total of 493 cases could not be investigated, accounting for 28.86% [99.59% were not answered three times, and 0.41% were incorrect calls]. For the dissatisfied part, after asking Zhenxingfa Technology Co., Ltd.’s public satisfaction survey project, it was mainly based on After handling the petition case, the agency will reply to the petitioner with the relevant handling contents and procedures. 2. Proactive inspection and inspection operations
1. As of February 28, 2020, time-lapse photography has been installed 123 times in total, and there were a total of 20 cases involving illegal actors with clear license plates (personnel certificates that can be traced), and 12 cases have been fined and no fines have been issued. 8 cases (violations were not clear), with a total fine of 14,400 yuan.
2. As of February 28, 2013, existing cameras in Changsha Community, Donghaili, Taitung City, were monitored a total of 12 times, and no environmental pollution behavior was found.
3. As of February 28, 2020, no vehicles illegally carrying raw poultry and livestock manure have been seized.
4. As of February 28, 2020, 16 self-employed resource recycling households have been listed under management, and 212 inspections of self-employed resource recycling households have been completed; 19 self-employed resource recycling households were originally listed under management, and 3 households that have been released from management no longer stockpile resource recycling materials. , after the inspector inspected the property collection site, the environmental cleanliness of the hot spot included three major categories: whether there was a risk of environmental mess and others, and the audit summary was recorded. There was no obvious major mess.
5. This project completed the functional measurement of one piece of odor pollutants. The Rifeng livestock farm was tested on January 29, 2013. The odor value was <10, which complies with the fixed pollution source emission standard value (30).
6. This project completed the water quality sampling and testing of pollution sources such as one case. The test was conducted at the Taitung Plant of China Pulp Co., Ltd. on January 22, 2013. The test value was a hydrogen ion concentration index (Ph value) of 7.7 and a biochemical requirement of 7.7. Oxygen 52.7mg/L (limit 30 mg/L), chemical oxygen demand 261 mg/L (limit 180 mg/L), suspended solids 136 mg/L (limit 30 mg/L), all exceeded the discharge Water standard limits, subsequent fines will be imposed in accordance with the Water Pollution Prevention and Control Act.
7. Conducted 1 educational training session for planning personnel on March 1. For the part about practical inspection skills, the top three categories of public complaint cases (environmental sanitation, noise, odor pollutants) were used as examples to explain the implementation of complaint cases. , it is necessary to pay attention to the implementation details, and discuss the writing skills of audit content through the sharing of actual cases; and the precautions for the execution of planned work are focused on personnel preparation, execution quality and effectiveness, and the key points in writing audit sheets; finally, for news When taking photos of press release materials, please contact Buda again with your colleagues to take photos from the same angle in order to improve the before and after photos. At the same time, please ensure that your colleagues place the appropriate press release material photos in the Google Cloud folder.
8. Conducted 3 sessions (8 hours) on July 20, November 17, and January 26, 2013 to conduct noise audit measurement regulations and practical case analysis, public nuisance disputes, and promote technical issues on the control and management of harmful air pollutants. Education and training, a total of 85 people participated.
(1). Invite Mr. Wu Jingcong, manager of Liyin Trading Development Co., Ltd., as a lecturer. He will mainly focus on matters that should be paid attention to when measuring noise and regulations, and will conduct in-depth discussions and experience sharing through practical case analysis, so as to deepen colleagues’ understanding of noise measurement. Standard operating procedures and regulations are provided. The teaching content mainly focuses on noise control standards, measurement standards, control regulations, and precautions in writing inspection sheets.
(2). Chen Tiantian, associate manager of Zhenxingfa Technology Co., Ltd., is invited to serve as a lecturer. The course is divided into two phases. The first phase is based on the acceptance process of pollution complaints cases, the standard operation SOP and key points for answering the hotline of the reporting center, and continues with the second phase. Through the function description of the Pollution Complaints Case System chart table and the usage instructions of related analysis tools, through this education and training, colleagues will have a clear understanding of the response and acceptance process when receiving and accepting public complaints cases, effectively improving public favorability. , In addition, you are familiar with chart data query, which improves the efficiency of colleagues’ working time.
(3). Professor Mi Xiaoxuan from the Department of Environmental Engineering and Science of Jianan University of Pharmacy was invited to serve as a lecturer. He mainly proposed improvement methods and control technologies for various air pollution problems, such as catering operators and particulate pollutants; he also taught participants Analyze the investigation and handling techniques of this type of petition cases to improve the professional capabilities of personnel when executing this type of petition cases.
3. Other administrative matters
1. Submit the roster of planning personnel, operating vehicles, and office equipment on March 9.
2. On March 3, April 10, May 5, June 8, July 6, August 7, September 8, October 6, November 9, December On the 8th, January 9, and February 6, 2020, we went to the Taitung County Environmental Protection Bureau for briefings on work results.
3. On March 7, April 10, May 10, June 9, July 10, August 11, September 8, October 6, November 9, December Conduct a monthly telephone survey on Chen's satisfaction with the pollution assessment indicators on January 8, January 10, and February 7, and submit the survey data to the Taitung County Environmental Protection Bureau within the 10th of the following month. for future reference.
4. As of February 28, 2013, 12 complaint tracking and control review meetings were held, with a total of 210 review cases, including 144 environmental sanitation cases and 13 air pollution cases (10 cases with odor and 3 cases without odor) ), 8 cases of noise, 42 cases of waste, and 3 cases of water pollution.
5. As of February 28, 2020, 24 pieces of Taitung County Environmental Protection Bureau news, Facebook (FB) and TTPush push materials have been provided.
6. Completed the physical health examination of 7 planners on May 10.
7. As of February 28, 2013, there were a total of 32 (271) pollution sources that had been repeatedly complained and seriously polluted or designated by the authorities. Among them, the Ming Ming Aluminum Doors and Windows Store had been repeatedly complained by specific people and had been After proper handling, no evidence of clear violations of noise control regulations was found; as Good Times Snack Bar repeatedly complained and was unwilling to leave contact information, the inspectors were unable to know the location affected by the noise and visited the site many times. No violation of regulations was found during the inspection. Due to the above reasons, the Taitung County Environmental Protection Bureau conducted inspections on March 9 and August 9 respectively in accordance with the provisions of Article 173, Paragraph 1, Paragraph 2, of the Administrative Procedure Act.Taitung County Government People’s Complaints Case Point 12 Item 2 and Environmental Protection Agency Operating Procedures for Handling Public Pollution Complaint Cases Item 9 Submission for approval is only for registration and not processing; according to statistical analysis, pollution projects are classified as noise_amplification 173 pieces of (audio) equipment, 26 cases of noise, power machinery or operating noise, the main source of which is noise generated by loudspeaker equipment or power machinery in business premises, followed by 15 cases of poultry, breeding industry, chicken farms, and odor pollution Object_17 items of cooking fumes, 12 items of odor pollutants_animals, 4 items of noise_folk noise, 3 items of odor pollutants_open burning, 3 items of odor pollutants_manufacturing (production process), environmental sanitation_influence of animals and plants 3 items of sanitation, 3 items of water pollution, 3 items of waste water discharge, 3 items of noise, mechanical and electrical equipment (including home appliances) - range hoods, 3 items of air pollution without odor, 3 items of scattered granular objects (including dust, dust), others (undefended) 3 pieces of dust nets, 3 pieces of environmental sanitation_domestic garbage littered or piled.
8. As of February 28, 2013, based on the scoring criteria of "Effectiveness in Environmental Law Enforcement and Handling of Pollution Complaints" for this project's performance evaluation indicators listed by the Ministry of Environment, "Average on-site processing time for pollution complaints cases", "Average case closure" Four items including "key time", "satisfaction survey ratio" and "satisfaction survey results" are work execution standards (total score is 2 points), and self-evaluation of performance is worth 2 points.
9. As of February 28, 2013, in accordance with the air quality maintenance and improvement work of the Ministry of Environment, the performance evaluation index related to public complaints "Green Life for All - Pollution Management of Issues Concerned to People's Livelihood" scoring criteria "cases of repeated complaints about odor" Four items including "counseling rate", "improvement rate after counseling", "open burning complaint rate" and "open burning complaint case handling rate" are work execution standards (total score is 3 points), and self-evaluation of performance is worth 2 points.
