環保專案成果報告查詢系統

專案計畫編號
經費年度	113
計畫經費	5,980 千元
預算科目	綜合業務管理-環境執法
專案開始日期	2024/01/29
專案結束日期	2024/11/30
專案主持人	陳恬恬
主辦單位	環管署環境執法組
承辦人	許涵婷
執行單位	振興發科技有限公司
專案分類	公害糾紛
中文關鍵字	環境公害、陳情案件、視覺化儀表板
英文關鍵字	Environmental Nuisance, Petition Cases, Visual Dashboard
協同主持人
共同主持人
計畫聯絡人	洪誼庭
計畫聯絡電話	04-22521718#51504
計畫聯絡信箱	chanel@mail.pstcom.com.tw

中文摘要	「環保報案中心公害陳情案件管理系統」於82年成立迄今，持續擔任受理全國民眾於各種管道所提出之公害陳情報案，系統將陳情案件依所屬轄區及陳情次數特性即時交辦至對應各級22個環保單位處理，本計畫期程內，平均每月受理超過2萬件的陳情業務，本系統已成為各公害陳情業務單位所依賴之重要工具。本專案除維護系統軟硬體環境以維持相關業務處理之正常運作與成長，於今年依業務推動與民意所趨增修數類系統功能，以提升系統便民與輔助行政績效，計畫期間為確實達到意見整合與政策推動，共辦理1場教育訓練、1場業務檢討會議及2次工作進度報告，會議辦理皆提供會議簡報、講義及說明手冊、講座邀請等，加速計畫目標與政策之達成性。本年度計畫中統整113年度公害陳情處理結果統計，並與各環保單位溝通交換意見，擬定提升辦理品質與突破困難相關政策之推行。除此之外，於今年度有以下幾點計畫執行重點，以期對於現場稽查與決策支援提供更友善與自動化之平台： 1. 完成公害污染陳情案件手機app及網際網路受理系統及案件管理系統之維護，並針對民眾友善度與業務單位需求增修公害陳情相關功能，確保軟硬體正常運作。 2. 以Tableau視覺化工具進行轄區公害污染案件分布介面設計，將成果發布於環保報案中心公害污染陳情案件管理系統之儀表板功能展示中，供各縣市轄區瀏覽轄下案件分布狀況。另新增區域公害案件數與人力分配分析及一再陳情案件分析等介面建置，並提供Tableau視覺化工具供環境部環境管理署及三區環境管理中心使用。 3. 完成通公害污染陳情兒少版說明頁面，以簡易的文字及圖片介紹公害污染，並建置小遊戲「公害污染小問答」及「環境污染在哪裡」，讓小朋友在玩遊戲中學習環保知識。 4. 完成告警功能之強化，透過歷史驗證調整滾動式調整規則，此外，依需求新增「噪音」告警及告警儀表板，以協助環保單位更有效預警可能重大案件。 5. 完成地理資訊圖台功能之提升，持續更新及精進地理資訊圖台功能，除介接空氣品質測站、氣象站、河川等環境資料外，更建置「污染溯源功能」，以提高污染溯源分析的準確性和效率。
中文關鍵字	環境公害、陳情案件、視覺化儀表板

中文摘要

「環保報案中心公害陳情案件管理系統」於82年成立迄今，持續擔任受理全國民眾於各種管道所提出之公害陳情報案，系統將陳情案件依所屬轄區及陳情次數特性即時交辦至對應各級22個環保單位處理，本計畫期程內，平均每月受理超過2萬件的陳情業務，本系統已成為各公害陳情業務單位所依賴之重要工具。本專案除維護系統軟硬體環境以維持相關業務處理之正常運作與成長，於今年依業務推動與民意所趨增修數類系統功能，以提升系統便民與輔助行政績效，計畫期間為確實達到意見整合與政策推動，共辦理1場教育訓練、1場業務檢討會議及2次工作進度報告，會議辦理皆提供會議簡報、講義及說明手冊、講座邀請等，加速計畫目標與政策之達成性。本年度計畫中統整113年度公害陳情處理結果統計，並與各環保單位溝通交換意見，擬定提升辦理品質與突破困難相關政策之推行。除此之外，於今年度有以下幾點計畫執行重點，以期對於現場稽查與決策支援提供更友善與自動化之平台： 1. 完成公害污染陳情案件手機app及網際網路受理系統及案件管理系統之維護，並針對民眾友善度與業務單位需求增修公害陳情相關功能，確保軟硬體正常運作。 2. 以Tableau視覺化工具進行轄區公害污染案件分布介面設計，將成果發布於環保報案中心公害污染陳情案件管理系統之儀表板功能展示中，供各縣市轄區瀏覽轄下案件分布狀況。另新增區域公害案件數與人力分配分析及一再陳情案件分析等介面建置，並提供Tableau視覺化工具供環境部環境管理署及三區環境管理中心使用。 3. 完成通公害污染陳情兒少版說明頁面，以簡易的文字及圖片介紹公害污染，並建置小遊戲「公害污染小問答」及「環境污染在哪裡」，讓小朋友在玩遊戲中學習環保知識。 4. 完成告警功能之強化，透過歷史驗證調整滾動式調整規則，此外，依需求新增「噪音」告警及告警儀表板，以協助環保單位更有效預警可能重大案件。 5. 完成地理資訊圖台功能之提升，持續更新及精進地理資訊圖台功能，除介接空氣品質測站、氣象站、河川等環境資料外，更建置「污染溯源功能」，以提高污染溯源分析的準確性和效率。

中文關鍵字

環境公害、陳情案件、視覺化儀表板

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	成果報告(定稿).pdf	25MB		2025/1/10 上午 12:00:00

摘要	Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 22 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 20,000 complaints per month 2024; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 1 training sessions, 1 operations review meeting and 1 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2024, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support: 1. Completed the maintenance of the mobile app for public nuisance petition cases and the Internet acceptance system and case management system. Added functions related to pollution complaints based on public friendliness and business unit needs to ensure the normal operation of software and hardware. 2. Use the Tableau visualized tool to design the interface for the distribution of public nuisance cases in the jurisdiction, and publish the results in the dashboard function display of the Environmental Protection Reporting Center’s pollution nuisance cases management system for each county, city and district to browse the distribution of cases under their jurisdiction. In addition, new interfaces have been built for analysis of the number of regional pollution cases, manpower allocation, and analysis of repeated cases, and Tableau visualized tools have been provided for use by the Environmental Management Administration and the North/Central/South Environmental Management Centers. 3. Completed the children's version of the public nuisance pollution complaint page, using simple words and pictures to introduce pollution, and built mini games "Pollution Questions and Answers" and "Where is Environmental Pollution" to allow children to learn environmental protection knowledge while playing games. 4. Enhancing alert function by adjusting the rolling adjustment rules through historical verification. Additionally, a "noise" alert and an alert dashboard will be added based on needs to help environmental protection units more effectively give early warnings of potentially major cases. 5. Completed the improvement of the geographical information chart function, and continued to update and improve the geographical information chart function. In addition to connecting environmental data such as air quality measuring stations, weather stations, rivers, etc., a "pollution traceability function" was also built to improve pollution traceability analysis. accuracy and efficiency.
英文關鍵字	Environmental Nuisance, Petition Cases, Visual Dashboard

摘要

Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 22 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 20,000 complaints per month 2024; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases. The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 1 training sessions, 1 operations review meeting and 1 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals. In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2024, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support: 1. Completed the maintenance of the mobile app for public nuisance petition cases and the Internet acceptance system and case management system. Added functions related to pollution complaints based on public friendliness and business unit needs to ensure the normal operation of software and hardware. 2. Use the Tableau visualized tool to design the interface for the distribution of public nuisance cases in the jurisdiction, and publish the results in the dashboard function display of the Environmental Protection Reporting Center’s pollution nuisance cases management system for each county, city and district to browse the distribution of cases under their jurisdiction. In addition, new interfaces have been built for analysis of the number of regional pollution cases, manpower allocation, and analysis of repeated cases, and Tableau visualized tools have been provided for use by the Environmental Management Administration and the North/Central/South Environmental Management Centers. 3. Completed the children's version of the public nuisance pollution complaint page, using simple words and pictures to introduce pollution, and built mini games "Pollution Questions and Answers" and "Where is Environmental Pollution" to allow children to learn environmental protection knowledge while playing games. 4. Enhancing alert function by adjusting the rolling adjustment rules through historical verification. Additionally, a "noise" alert and an alert dashboard will be added based on needs to help environmental protection units more effectively give early warnings of potentially major cases. 5. Completed the improvement of the geographical information chart function, and continued to update and improve the geographical information chart function. In addition to connecting environmental data such as air quality measuring stations, weather stations, rivers, etc., a "pollution traceability function" was also built to improve pollution traceability analysis. accuracy and efficiency.

英文關鍵字

Environmental Nuisance, Petition Cases, Visual Dashboard