EPA-92-K103-02-210

092

486 千元

2003/05/07

2003/12/31

藍淑芬

管考處

異視股份有限公司

公害糾紛

人民申請案件,公害陳情處理

賴志豪

賴志豪

04-36005036

smayams@e-strategy.com.tw

為有效處理民眾公害陳情案件，提昇處理效率，環保署已經建立公害陳情電腦管制系統，並建立完整的管理作業模式。為瞭解民眾對地方環保機關執行公害污染陳情處理之滿意度與人民申請案件滿意度，特委託異視市場資訊研究中心進行『九十二年度各級環保機關執行公害陳情處理暨本署受理人民申請案件之滿意度調查」，作為相關單位日後施政決策之參考。 在執行公害陳情處理方面，依民眾向環保機關陳情污染案件之時間區分，共分為第一次調查與第二次調查。第一次調查對象為台灣地區，於九十二年一月至四月曾經使用全國公害專線電話（0800-066666）向環保機關公害陳情污染案件之民眾，成功訪問1,143個受訪者；第二次調查對象為九十二年七月至九月曾經使用全國公害專線電話之民眾，成功訪問1,477個受訪者。 在人民申請案件方面，調查對象為台灣地區，於九十二年一月至六月至環保署申請案件之申辦民眾。調查時間自九十二年八月五日起至八月十二日。本次調查成功訪問190位受訪者。

人民申請案件,公害陳情處理

0000037296.pdf

7MB

[期末報告]公開完整版

2004/3/1 上午 12:00:00

In order to process the case of citizen’s complains and grievances effectively. Environmental Protection Administration (EPA) has established the Center for Environmental complains and created a completely management model. To understand the satisfaction of local environmental administration that processing citizen’s complains and EPA accept applications. EPA has commission E-Strategy Research Center to process the investigation of satisfaction about all levels of environmental administration case processing. In environmental administration that processing citizen’s complains satisfaction. This survey contains two investigations. The samples in first investigation were collected from person who have called 0800-066666 to EPA during January to April in 2003 in Taiwan and interview 1,143 applicants successfully. The samples in second investigation were collected from person who have called 0800-066666 to EPA during July to September in 2003 in Taiwan and interview 1,477 applicants successfully. In satisfaction of EPA accept applications survey . The samples in this investigation were collected from person who filed application to EPA during the first half year in 2003 in Taiwan and interview 190 applicants successfully.