EPA-94-HA15-03-A205

094

5,300 千元

2005/01/01

2005/12/31

邱登崧

回收基管會

台灣客服科技股份有限公司

化學物質管理

廢機動車輛,獎勵金,回收

motor vehicle,premium,recovery

林美華

0935449657

angelalin@ttnt.com.tw

本計畫工作目標：本公司取得廢機動車輛回收獎勵金審核執行專案營運經營合約，隨即著手進行人員編制及教育訓練、作業系統建置及規劃，及與前一承包商辦理所有業務交接事宜等。環保署以回收獎勵金發放措施，鼓勵民眾將報廢車輛經由合格回收商進行資源回收作業，並確保廢機動車輛回收獎勵金申請件審查工作順利完成，且依公告回收獎勵金數額撥付予車主，將申請件之詳細資料建檔，以備查驗，另針對回收獎勵金無法順利寄達遭退回之申請件，進行後續處理。在作業面上，以提高資料正確性、加強審核效率、降低退件率、有效控管聯單、提高服務品質、加強資料庫統計分析等為努力目標。 本計畫工作內容：1.辦理廢機動車輛回收獎勵金之審查、建檔及造冊。2.辦理廢機動車輛回收獎勵金申請件之車籍資料查詢業務，並針對重複申領或失竊車輛需列管及自申請件中予以剔除。3.處理廢機動車輛回收獎勵金支票退回(含支票逾期、支票未寄達、支票誤植等)及匯款失敗之申請件複查及列印支票重寄明細表，並將資料函送環保署及回收獎勵金撥款銀行，辦理支票重寄或重匯工作。4.擬定廢機動車輛回收獎勵金支票退回無法寄達之解決方案及回收獎勵金之成本效益分析。5.辦理回收獎勵金資料安全保密作業及改善支票或匯款誤植之表單檢核事項。6.辦理廢機動車輛回收獎勵金審核專案執行計畫之系統維修工作。7.針對廢機動車輛回收商等人員舉辦廢機動車輛回收程序及回收管制聯單使用規定說明會二場。8.設置專線電話，解答民眾有關申請回收獎勵金等相關問題。9.建置廢車回收獎勵金申請件處理情形查詢網頁，其內容包含回收獎勵金申請相關規定、申請流程、回收商資料及審查核撥款進度等，並定期維護更新。10.計劃執行期間，指派專員一名駐署協助民眾諮詢作業、辦理統籌、聯繫、彙總集統計分析工作及相關的行政支援。11.辦理廢機動車輛回收管制聯單印製、發放、控管、回收及建檔等作業。以及辦理加強對於廢車回收業者之回收管制聯單查核作業。

廢機動車輛,獎勵金,回收

期末報告完整稿-上傳版1.pdf

23MB

[期末報告]公開完整版

2006/5/1 上午 12:00:00

Project Objectives:We acquire operation management contract of discarded motor vehicle recovery premium verification and implement project. At times, we proceed staff recruiting, education training, operation system setting up and planning, and business handing over with former agents. EPA encourage citizens to discard motor vehicle through qualified agents to proceed resource recovery process and ensure the verification of recovery premium application work smoothly, refund recovery premium to car owners, file all data in detail for further check, and follow up for those recovery premium application cases which are ejected for any reason. In operation phase, our objectives are to increase data accuracy, enhance verification efficiency, decrease eject rate, effective control duplicate, improve service quality, enhance database statistic analysis. Project Contents:1.Carry out the reviewing of discarding the motor vehicle recovery premium and create files and build the volumes.2.Carry out the car book stuff search business of discarding the motor vehicle recovery premium application piece, and apply for receiving or steal the rolling stock to repetition, needing the line to take care of and the auto-applies for to pick and get rid of in the piece.3.Handle discarded motor vehicle recovery premium check refund (include overdue check, unable delivered check, and check handling mistake) and the application of the remittance failure checks and prints out the check resend the detail table, and send letter of stuff to EPA and recovery premium appropriation banks, carrying out the check resend or heavy remit the job.4.The draw-up discards the motor vehicle recovery premium check to send back, can’t send to attain the solution of the piece and the cost efficiency analysis of the recovery premiums.5.Handle recovery premium data secure procedure and improve verification details for check and money wiring handling mistakes.6.Handle system maintenance routine for discarding motor vehicle recovery premium verification project implement plan.7.Aim at to discard the car recovery the business waits for the related personnel to hold to discard the motor vehicle recovery procedure and discard the motor vehicle recovery control duplicate usage specified instruction meeting.8.Setup hot line number to reply all relevant questions regarding recovery premium application from callers.9.Setup a web site for discarding motor vehicle recover premium application inquiry. The contents must include recovery premium application relevant rules, application procedures, recovery agent information, and current condition of released money verification. And maintain and update ically.10.During implement period, assign one specialist on site to assist inquiry, management, communication, statistic analysis and relevant logistic support.11.Handle discarded motor vehicle recovery control print out (in charge of supplier), dispatch, management control, recovery and filing. Enhance verification process towards recovery control duplicate of discarded motor vehicle recovery agents.

motor vehicle,premium,recovery