環保專案成果報告查詢系統

專案計畫編號	EPA-98-Z102-02-201
經費年度	098
計畫經費	5,880 千元
專案開始日期	2009/01/13
專案結束日期	2009/12/31
專案主持人	李若寰
主辦單位	環境督察總隊
承辦人	張乃仁
執行單位	振興發科技有限公司
專案分類	公害糾紛
中文關鍵字	公害，陳情，報案，年終考核，全球衛星定位系統，地理資訊系統
英文關鍵字	environmental nuisance， plead，case report， annual evaluation，global positioning system，geographic information system
協同主持人
共同主持人
計畫聯絡人	林明弘
計畫聯絡電話	02-23393250#
計畫聯絡信箱	albert@mail.pstcom.com.tw

中文摘要	「環保報案中心公害陳情案件管理系統」於82年成立迄今，持續擔任受理全國民眾於各種管道所提出之公害陳情報案，系統將陳情案件依所屬轄區及陳情次數特性即時交辦至對應各級31個環保單位處理，98年統計至11月30日止，平均每月超過1.5萬件的陳情業務，本系統已成為各公害陳情業務單位所依賴之重要工具。本專案除維護系統軟硬體環境以維持相關業務處之正常運作與成長，於今年依業務推動與民意所趨增修31項系統功能，以提昇系統便民與輔助行政績效，計畫期間為確實達到意見整合與政策推動，共辦理3場教育訓練、2場GIS圖台系統操作訓練、8場業務相關會議及17次工作進度報告，會議辦理皆提供會議簡報、講義及說明手冊、講座邀請等，加速計畫目標與政策之達成性。本年於計畫中統整97及98年度公害陳情處理結果統計，並與各環保單位溝通交換意見，擬定提昇辦理品質與突破困難相關政策之推行。除此之外，於今年度有以下幾點計畫執行重點，以期對於現場稽查與決策支援提供更友善與自動化之平台： 1.配合環資部共構機房先期建置專案，於本年度11月19日完成公害陳情系統移植作業，目前系統於台中文心機房正常運作中，原台北機房主機提供系統備援使用。 2.完成公害陳情系統與監資處資料倉儲系統資料交換作業，達成環保署各項業務資料共享之目標。 3.協助環境督察總隊召開2次「研商公害陳情系統代碼增修暨操作事宜」討論會議，並完成公害陳情系統各項代碼增修作業於99年度1月1日啟用，提升公害陳情系統各項代碼能更加實用及完善。 4.完成規劃並推動公害陳情案件處理結果2次不滿意追蹤處理作業，提供3區大隊追蹤瞭解不滿意案件產生之原因，進而提昇各環保單位公害陳情案件處理品質與效能。 5.加強一再陳情及民眾滿意度調查不滿意案件之分析，列入年終考核成績，以同時提昇公害陳情案件處理品質。 6.規劃並建置公害陳情案件地理資訊平台；結合全球衛星定位(GPS)技術與應用地理資訊(GIS)系統，利用陳情案件地域性顯示親和度以輔助並提昇稽查人員到達現場案件處理時效，整合端管理者可依公害陳情案件分佈之密度顯示區域警示功能(熱區)，達到經驗累積與傳承甚至預測之目的。
中文關鍵字	公害，陳情，報案，年終考核，全球衛星定位系統，地理資訊系統

中文摘要

「環保報案中心公害陳情案件管理系統」於82年成立迄今，持續擔任受理全國民眾於各種管道所提出之公害陳情報案，系統將陳情案件依所屬轄區及陳情次數特性即時交辦至對應各級31個環保單位處理，98年統計至11月30日止，平均每月超過1.5萬件的陳情業務，本系統已成為各公害陳情業務單位所依賴之重要工具。本專案除維護系統軟硬體環境以維持相關業務處之正常運作與成長，於今年依業務推動與民意所趨增修31項系統功能，以提昇系統便民與輔助行政績效，計畫期間為確實達到意見整合與政策推動，共辦理3場教育訓練、2場GIS圖台系統操作訓練、8場業務相關會議及17次工作進度報告，會議辦理皆提供會議簡報、講義及說明手冊、講座邀請等，加速計畫目標與政策之達成性。本年於計畫中統整97及98年度公害陳情處理結果統計，並與各環保單位溝通交換意見，擬定提昇辦理品質與突破困難相關政策之推行。除此之外，於今年度有以下幾點計畫執行重點，以期對於現場稽查與決策支援提供更友善與自動化之平台： 1.配合環資部共構機房先期建置專案，於本年度11月19日完成公害陳情系統移植作業，目前系統於台中文心機房正常運作中，原台北機房主機提供系統備援使用。 2.完成公害陳情系統與監資處資料倉儲系統資料交換作業，達成環保署各項業務資料共享之目標。 3.協助環境督察總隊召開2次「研商公害陳情系統代碼增修暨操作事宜」討論會議，並完成公害陳情系統各項代碼增修作業於99年度1月1日啟用，提升公害陳情系統各項代碼能更加實用及完善。 4.完成規劃並推動公害陳情案件處理結果2次不滿意追蹤處理作業，提供3區大隊追蹤瞭解不滿意案件產生之原因，進而提昇各環保單位公害陳情案件處理品質與效能。 5.加強一再陳情及民眾滿意度調查不滿意案件之分析，列入年終考核成績，以同時提昇公害陳情案件處理品質。 6.規劃並建置公害陳情案件地理資訊平台；結合全球衛星定位(GPS)技術與應用地理資訊(GIS)系統，利用陳情案件地域性顯示親和度以輔助並提昇稽查人員到達現場案件處理時效，整合端管理者可依公害陳情案件分佈之密度顯示區域警示功能(熱區)，達到經驗累積與傳承甚至預測之目的。

中文關鍵字

公害，陳情，報案，年終考核，全球衛星定位系統，地理資訊系統

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	98公害陳情_專案工作計畫成果報告摘要_詳細版.pdf	0MB		2010/2/1 上午 12:00:00

摘要	「National Environmental Nuisance Cases Center」accepted nationwide environmental nuisance cases since 1993 in EPA. The accepting center will dispatch the reporting cases to the designed 31 authorities respectively. In year 2009, accumulated the cases up to Nov. 30, there were over 15,000 nuisance cases reported and transferred to the designed environmental agencies by 「National Environmental Nuisance Cases Center MIS」, therefore, the system was performed an sole and important platform for the task and all the staff. The goals of the project included system maintenance and data collection of 「National Environmental Nuisance Cases Center」. This year, the project team gathered 31 new function needs and suggestions from the users and decision makers. Within the project, implemented 31 functions of the system to make system interface more friendly and satisfy users’ needs and expectations. The project team carried out 3 training programs, 2 GIS platform presentation, 8 conferences and 17 project regular checkpoint meetings to achieve the users’ opinion and policy strategy. All conference and meetings provided the meeting briefings, handouts, manuals, and expert’s speeches to achieve the goals and strengthen the case management skills. The project analyzed the result of nuisance cases in 2008 and 2009, which was discussed with the environmental agencies and exchanged the different opinions to finalized the improving service quality strategy. Through the meeting and discussion the case management quality strategy was addressed. Other than those achievements, there were several targets achieved: 1.Complying with the mainframe construction project, the system was removed to the new location in Taichung; the system is functioning smoothly up to now. The Taipei mainframe is performing backup purpose properly. 2.Accomplished the nuisance data transfer with the Information Management Division data warehouse task, fulfilled information sharing automatically. 3.Assisted on 2 code implementing and operating matters discussion meeting, the code will be used in 1st of January, 2010. 4.Accomplish the continuously 2 time unsatisfied cases analysis and traced the handling process until to be made improvement. 5.Analyzed frequent nuisance cases and the results which people were not satisfied. From the analysis to establish new SIP to improve nuisance cases handling processes. 6.Developed 「National Environmental Nuisance Cases Geographical Information Systems」: Integrating with leading-edge technology such as GPS and GIS, and to increase geographical view and action efficiency. Decision makers could analyze from the geographical view such as the hot zone could be defined of higher nuisance cases areas and should put more efforts to reduce the major pollutions. All the geographical points and the inspection results could be accumulated and also could a good prediction tool for decision makers to set up the strategy priority.
英文關鍵字	environmental nuisance， plead，case report， annual evaluation，global positioning system，geographic information system

摘要

「National Environmental Nuisance Cases Center」accepted nationwide environmental nuisance cases since 1993 in EPA. The accepting center will dispatch the reporting cases to the designed 31 authorities respectively. In year 2009, accumulated the cases up to Nov. 30, there were over 15,000 nuisance cases reported and transferred to the designed environmental agencies by 「National Environmental Nuisance Cases Center MIS」, therefore, the system was performed an sole and important platform for the task and all the staff. The goals of the project included system maintenance and data collection of 「National Environmental Nuisance Cases Center」. This year, the project team gathered 31 new function needs and suggestions from the users and decision makers. Within the project, implemented 31 functions of the system to make system interface more friendly and satisfy users’ needs and expectations. The project team carried out 3 training programs, 2 GIS platform presentation, 8 conferences and 17 project regular checkpoint meetings to achieve the users’ opinion and policy strategy. All conference and meetings provided the meeting briefings, handouts, manuals, and expert’s speeches to achieve the goals and strengthen the case management skills. The project analyzed the result of nuisance cases in 2008 and 2009, which was discussed with the environmental agencies and exchanged the different opinions to finalized the improving service quality strategy. Through the meeting and discussion the case management quality strategy was addressed. Other than those achievements, there were several targets achieved: 1.Complying with the mainframe construction project, the system was removed to the new location in Taichung; the system is functioning smoothly up to now. The Taipei mainframe is performing backup purpose properly. 2.Accomplished the nuisance data transfer with the Information Management Division data warehouse task, fulfilled information sharing automatically. 3.Assisted on 2 code implementing and operating matters discussion meeting, the code will be used in 1st of January, 2010. 4.Accomplish the continuously 2 time unsatisfied cases analysis and traced the handling process until to be made improvement. 5.Analyzed frequent nuisance cases and the results which people were not satisfied. From the analysis to establish new SIP to improve nuisance cases handling processes. 6.Developed 「National Environmental Nuisance Cases Geographical Information Systems」: Integrating with leading-edge technology such as GPS and GIS, and to increase geographical view and action efficiency. Decision makers could analyze from the geographical view such as the hot zone could be defined of higher nuisance cases areas and should put more efforts to reduce the major pollutions. All the geographical points and the inspection results could be accumulated and also could a good prediction tool for decision makers to set up the strategy priority.

英文關鍵字

environmental nuisance， plead，case report， annual evaluation，global positioning system，geographic information system