| 英文摘要 |
The objective of this project is to assist and answer the phone calls in the environmental reporting center and manage the reported environmental problems. There are 12,722 cases, with an average of 1,269 monthly, from the public nuisance statements for the environmental pollution in the period of the beginning and the May 31th in 2012 in this project. Based on type of problems, the statement for the noise was the most common problems with 4,958 cases (38.98%); the odd smell was in the 2nd problems with 4,670 cases (36.71%); environmental sanitation was in the 3rd problems with 1,602 cases (12.59%) to the total environmental statements of this project. These results reveal that noise and odd smell problems are the most concerned issues of public nuisance-statements in Kaohsiung City. On the other hand, the public nuisance-statements were also analyzed by the occupational properties of the reporter. According to the reported statements, the order from high to low were: 1st came from citizen by 4,395 cases (34.55%), 2nd came from the commercial activities by 3,363 cases (26.43%), and 3rd came from the construction by 2,341 cases (18.40%) to the total statements. The analysis of public statements and managements showed that the proved environmental pollution had 689 cases, slightly affected nuisance had 5,570 cases, vanished pollution has 488 cases, unproved pollution had 12,814 cases, and solved pollution has 375 cases. All of the public nuisance statements had been well managed. Although the service area has been enlarged owing to the merge and upgrade of Kaohsiung City and Country, our teammates still can reach the site and manage the problem within a day (averaged 0.93 day/case).
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