| 英文摘要 |
The Environmental Protection Administration (EPA) conducted three surveys in 2013 to evaluate and understand the following viewpoints from the public: the impressions about the current environmental quality, identification extent with the environmental protection measures, and satisfaction at nuisance petition. The findings of the surveys were used as reference for future EPA policies. The participants were the public aged 20 and above.
The first two surveys focused on public’s opinions about EPA policies. The first second of this series was undertaken through phone calls during the period from May 6 September 21 to May 18 October 10, 2013. A total of 2003 2014 valid samples were collected, using a stratified random sampling method, under a confidence interval of 95%, with a sampling error within 2.19 2.2 percentage point. The first of this series was concerned with the public’s reception on environmental quality. Regarding the findings of the surveys, refer to the following statements.
Over the last year, about 42.9% of the public responded they had been annoyed by noise. About 41.8% of the public reported that they had been bothered by the smell of polluted air over the last year. The public was of the opinion that the improvement level of four environmental sanitation problems fell between 3.36 and 3.86 (5 representing the highest while 1 the lowest in the improvement degree). Among the four, conditions of messy and smelly public toilets had improved most noticeably. The public were of the opinion that the application of five recycling ways fell between 3.31 and 3.92 (5 representing the highest while 1 the lowest in the improvement degree). Among the five, conditions of taking reusable shopping bags outdoors had improved most noticeably. Concerning achievements among seven environmental quality and measures, resource recycling was given the highest satisfaction level. The lowest satisfaction level went to river cleanliness and water quality. About 93.2% of the public thought “climate change” was the truth and had already occurred. And about 79.8% of the public regarded that their daily lives had been affected by climate change. Nearly 69.3% of the public considered that they were influenced by the concept of energy conservation/carbon reduction and official policy. Approximately 64.2% of the public was satisfied with the environmental protection movements facilitated by EPA over the past year.
The second of this series was concerned with the public’s level of consent for various environmental protection policies which were launched already or planned. Regarding the findings of the surveys, refer to the following statements.
The average level of identification of the public with the idea of environmental sustainability in six categories stood at 4.48 points. The average awareness rate of the 17 environmental protection measures undertaken by the EPA was 65.7%. The average approval rate of the 17 measures was 95.8%. There were eight environmental policies under planning whose average approval rate was 93.6%. About 70.3% of the public was satisfied with environmental cleanliness residing nearby. Approximately 59.3% of the public was satisfied with the environmental protection movements facilitated by the EPA over the past year.
The survey about petition cases on public nuisance was to understand public’s satisfaction at nuisance petition cases progressed by each level of environmental protection service agencies from October, 2012 to September, 2013. The collected data was through telephone interviews with the public, who offered public nuisances from June 13 to June 18, 2013 and from October 11 to October 18, 2013. A total of 3053 valid samples were collected, using a stratified random sampling method, under a confidence interval of 95% with a sampling error within 2.5 percentage point. The results were shown below.
Among the public nuisances, 33.9% of the public fell into the category of “noise”. About 73.4% of the public addressed petition requests on public nuisance during daytime, from six a.m. to eight p.m. About 97.9% of the public frequently complained “pollution site” the most. Those petition requests on public nuisance were mostly addressed by “phone calls,” about 74.3% of the public did that. About 85.0% of the public was satisfied with telephone receptionists’ service attitude for nuisance petition cases. About 69.0% of the public was satisfied with online petition service on public nuisance. About 66% of the public said that representatives of environmental protection service agencies would follow the information of public nuisances they received and go to the sites for investigation. And 23.1% of the public would accompany the representatives to the sites for investigation. There was 74.5% of the public satisfying with the handling efficiency of nuisance petition cases on the spot. About 75.0% of the public said they were satisfied with the courtesy demonstrated by the environmental protection officials on the spot.
In addition, about 51.0% of the public requested environmental protection officials to send feedback for the progress of nuisance petition cases. Among them, 74.3% of them reported that environmental protection officials sent the progress of petition cases through “phone calls”; about 83.7% of the public was satisfied with the attitude of replying results for processing nuisance petition cases; approximately 79.6% of the public was satisfied with the efficiency of replying results for progressing nuisance petition cases by environmental protection officials. Almost 61.2% of the public was satisfied with the progress for nuisance petition cases. About 38.4% of the public was satisfied with the results for progressing nuisance petition cases. Nearly 58.8% of the public was not satisfied. There was 73.3%, the highest percentage, of the public explained that the pollution was not improved. Approximately 45.0% of the public thought that they would file the same complaints again and again. About 75.9%, the highest percentage, of the public explained that the situations were not improved or the nuisance petition case occurred again. For improvements toward nuisance petition cases, there was 36.7% of the public regarded that “improving the efficiency to handle petition cases” was high priority.
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