| 英文摘要 |
The project implementation period was from January 2013 to December 2014 and the main job was to assist the Environmental Protection Administration to review and tutor over 23 thousand responsible enterprises in the registration, declaration, payment and other businesses, during which 7,438 enterprises completed the review, tutorship and filing operation of first registration, change registration, abolishment registration and annual declaration application. A total of NTD 153.96 million of declared unpaid amount was collected from the enterprises and 3,401 enterprises which were suspected of not having been registered were tutored, among which 1,091 completed the registration, with NTD 40.3 million being recovered.
During the project implementation period, the management operation of responsible enterprises continued to be reviewed and improved; the standard operating procedure for review and tutorship was updated; the declaration status of responsible enterprises was checked; abnormal declaration, dormant account and registration-abolished operators were traced and tutored; and educational training, performance appraisal and service satisfaction survey for the planners were conducted. The review of the aforesaid tasks was done through internal audit bi-monthly to guarantee the operational quality.
During the implementation period, system maintenance and function addition and improvement covered: online application and audit for change registration and annual declaration; mobile webpage; inquiry right control; green rates for information items; and abnormal declaration early-warning function for enterprises; which can assist to manage the declaration and payment of the responsible enterprises, coordinate with regulatory changes, and adjust the business volume system declaration form, off-line declaration and payment bill; as well as the laws and declaration teaching zones for responsible enterprises, totaling 304 programs. The satisfaction degree of the enterprises with the system is as high as 96.81% according to the survey results.
Concerning the improvement and review of the management system of responsible enterprises: the promotion of convenience store payment continued to be carried out, with the payment proportion increased to 45.86% in 2014 from the 24.82% in 2012, login via the Industry and Commerce Certificate (ICC) and the use of mobile webpage were promoted; convenient measures such as change registration and online application for annual declaration were placed on trial-run to reinforce the service quality; in cooperation with the implementation of the Personal Data Protection Law, the checking and emergency measures for personal data protection were planned and incorporated into the internal audit to effectively reduce the risk of personal data leakage; relevant operation principles were stipulated to avoid the abnormity in the declared amount caused by the change of rates; enterprises with zero-tax declaration were checked and tutored for correct declaration, to increase the accuracy of regular declaration; and data import and comparison mechanism for business movement list was established to strengthen the of responsible enterprise. 106 enterprises completed registration, 1,138 enterprises completed change registration and 107 enterprises completed abolishment registration.
Concerning the reinforcement and promotion of declaration of business volume: the project completed 23 explanation sessions, with 1,632 people participated. The questionnaire survey results show a satisfaction level of over 90%. On-site tutorship was provided to 160 enterprises; 88,577 calls of telephone consultation service were provided; and 1,500 operational manuals and 6,000 brochures were printed, to help resolve the problems which the enterprises may encounter during the declaration process.
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