| 英文摘要 |
1.In order to increase the efficiency of air pollution petitioning cases execution, the executive team helps to transfer, key-in ＆ receive data of petitioning cases for 3,210 times. The team also assists in inspecting, informing of public nuisance cases for 4,586 times. Furthermore, the team helps in keying in data in EEMS for 3,666 times. When receiving notice of serious case, the team member arrives the site within 2 hours for 2 times.
2.For the implement of environmental protection, the executive team carries out case-checking, reviewing ＆ interviewing for 135 times.
3.During the period of the plan, the team carries out satisfaction survey based on 6,169 cases consisting of 6,009 surveys by telephone, 140 surveys by email. The positive satisfaction rating is about 91.3% (4,546 cases) related to inspecting results of odor, noise, environmental sanitation cases. By enhancing the manners of telephone-answering staff, professional competence of inspectors, etc. we can increase reporting center recognition of the public.
4.The executive team implements funnel or borderline sampling and odor determination for 25 times, among which there are 7 results not complying with the standard.
5.To reinforce the inspecting technique of environmental inspector, the team carries out 6 training sessions, including 4 sessions about professional competence ＆ practical case, 2 sessions about telephone answering ritual of public nuisance.
6.The team also helps the purchase of inspecting equipment ＆ sampling devices. Furthermore, the team carries out training sessions of purchasing equipment & devices to enhance the ability of evidence collection during inspecting.
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