| 英文摘要 |
This plan is based on the environmental protection letter promulgating the "Standard Operating Procedures for the Treatment of Environmental Hazard Petitions by Environmental Protection Authorities" and the "Key Points for Evaluating the Effectiveness of Local Environmental Protection Authorities in Handling People's Petitions" as the main axis of implementation. Accept all kinds of complaints from the public to shorten the processing time, strengthen the professional training of reporters and on-site inspectors, build public confidence and improve government governance satisfaction.
The implementation period of this plan is from the beginning of March 109 to the end of February 110. This report contains statistics on the results from January to December 109. The work progress has been completed 100%. The summary of the implementation results is as follows:
1. Acceptance and control of public nuisance petition cases
(1) Cooperate with the Public Nuisance Reporting Intelligence Case Center to set up personnel to handle and control public nuisance petition cases. In 109, there were 2,823 petition cases, of which 2,017 were first petitions accounting for 71%, and re-examination petitions accounted for 29%; daily acceptance The average number of first submissions was 5.5, and the average number of first + review submissions was 7.7.
(2) Personnel handling complaints cases, under the command of the agency to investigate and deal with complaints (sources include telephone, internet, public nuisance complaint APP, 1999, county inhabitants mailbox, etc.). According to statistics, in 109, telephone calls (1647 cases, 90%) were the main ones, followed by For mobile apps (63 cases, 2%) and assigned cases (55 cases, 2%), the proportion of assigned cases and mobile apps in the past ten years has been increasing year by year.
(3) In the satisfaction survey part, 1,197 surveys were available in 109, and 975 surveys were actually completed, accounting for 81.5% of the surveys available, of which 85% were very satisfied and satisfied, and acceptable (14%), dissatisfied and Very dissatisfied accounted for 1.4%.
2. Active inspection and inspection operations
(1) From March to December 109, a total of 21 dirty spots were set up for time-lapse photography, and 129 times were performed.
(2) Assisted in the inspection of live poultry and livestock manures and issued 32 fines, with a fine of 1.92 million yuan.
(3) The sensory testing of peculiar smell sampling and the water quality sampling testing of wastewater complaint cases have been completed.
3. Improve the quality of petition cases
(1) Complete one session of education and training for specialized personnel, and complete the education and training for a total of 8 hours.
(2) The statistical summary of the 109 cases of repeated petitions, a total of 45. Through the EPA's cross-section research and business tracking meeting, the follow-up tracking situation of the top ten cases and the improvement countermeasures were proposed.
(3) The monthly follow-up control review meeting has been completed to discuss improvement measures and continue to follow up.
(4) As of the end of December, the number of scores in the system of public hazard complaints was 53 points. The total score was 55 points.
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