| 英文摘要 |
In order to further improve the control of public nuisance complaints and effectively improve the quality of people's lives, the Environmental Protection Bureau of the Chiayi City Government has implemented this project in conjunction with various management methods, hoping to effectively improve various environmental pollution situations within the city's jurisdiction. The following are That is, explain each goal and benefit to be achieved:
1. Through proactive inspections and timeliness, we can effectively deal with pollution problems and reduce protests.
2. Strengthen the handling of public complaints regarding public nuisance, so that violators will not take any chances and ensure service effectiveness.
3. Assist in handling cases filed by the public and track the incidents under management, effectively eliminate pollution, maintain environmental quality, and improve the service quality of environmental complaints cases.
4. Analyze and compile reports on the improvement of public complaints cases.
5. Cooperate with the implementation of the city’s control methods when pollution worsens and control of the reduction of various pollutants, etc.
6. Provide necessary assistance to the Environmental Protection Bureau for various audit plans.
This project aims to improve the performance of Chiayi City's execution of petition cases, assisting in the processing of documents related to public nuisance cases, acceptance and filing, and case closing and registration administrative operations for a total of 7,345 times; assisting in the inspection of petition cases (including nights and holidays) and review of assigned cases etc., a total of 7,968 items were completed.
According to the definition of the Environmental Management Agency of the Ministry of Environment, complaints about the same pollution item more than three times a year are classified as multiple complaint cases. However, there are factors that prevent cases from being classified as multiple complaint cases. A total of 13 places have been repeatedly complained. (Details are shown in Table 4.1.3-1); the promotion of regular weed removal has completed 3 publicity activities on 2/22, 3/25 and 7/29, with a total of 362 people participating; weed removal related operations were completed in the first This initiative proactively inspected 30 vacant lots, and after inspection, it was necessary to notify 15 landowners to clean up the vacant lots. After re-examining the improvement conditions of the above 15 locations, there were still 3 vacant lots that had not been improved.
According to the bidding specifications of this project, a work review meeting should be held every quarter to report on the implementation of the project, the handling of repeated complaints, etc. This plan plans to hold 4 work review meetings.
The processing performance over the years has been the fastest with an average processing time of 0.07 days from 108 to 112, and the statistical average processing time this year has remained at 0.12 days.
In the "Survey Completed" section in 2012, there were 641 very satisfied cases, accounting for about 47.17% of the "completed investigation" cases, 592 satisfied cases, accounting for about 43.56%, and 113 acceptable cases, accounting for about 8.31%. %, there were a total of 13 cases of dissatisfaction and very dissatisfaction, accounting for about 0.96%. Overall, the public's satisfaction (including very satisfied and satisfied) with the handling of petition cases reached approximately 90.73%, showing the public's recognition of the efficiency and quality of the Environmental Protection Bureau's handling of petition cases.
In order to strengthen the environmental protection personnel's inspection and emergency incident handling skills, this project has conducted 1 pre-service education training on December 26, 2011; a total of 3 sessions were conducted on March 24, March 30, and September 22, 2020. Sessions of on-the-job education and training.
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