| 英文摘要 |
Since it was first established in 1993, the Environment Protection Reporting Center’s Public Nuisance Reporting Management System has been responsible for handling the public nuisance complaints that are submitted by members of the public throughout Taiwan via various different channels. Depending on the local government authority that has jurisdiction over the area in question, and the number of complaints received, the System notifies one of the 22 county- and city-level environmental protection agencies to respond to the complaint. The System handled an average of just over 20,000 complaints per month 2024; the System constitutes a vital tool for the various government agencies involved in handling public nuisance cases.
The present project involves the maintenance of the System software environment, in order to ensure that system operations can be carried on normally, with room for further expansion; the project also involves adding several functions to the system this year, in line with operational requirements and the general public’s needs, so as to make the system more convenient to use and enhance administrative performance. During the project implementation period, in order to achieve the building of consensus and effective policy implementation, the following activities have been carried out: 1 training sessions, 1 operations review meeting and 1 progress report presentations. In every case, these activities were supported by the provision of meeting presentations, lecture materials and handbooks, as well as lecture invitations, etc., so as to speed up the successful achievement of the project’s goals.
In the current fiscal year, as part of the present project, statistics were compiled regarding the results of public nuisance complaint handling in FY2024, and these results were used in communication and the sharing of views with environmental protection authorities, to facilitate the formulation of strategies for enhancing the quality of complaint handling and overcoming obstacles to improved handling. In addition, project implementation in the current fiscal year has also focused on the following key areas, with the aim of providing a more user-friendly, more highly automated platform for on-site auditing and decision-making support:
1. Completed the maintenance of the mobile app for public nuisance petition cases and the Internet acceptance system and case management system. Added functions related to pollution complaints based on public friendliness and business unit needs to ensure the normal operation of software and hardware.
2. Use the Tableau visualized tool to design the interface for the distribution of public nuisance cases in the jurisdiction, and publish the results in the dashboard function display of the Environmental Protection Reporting Center’s pollution nuisance cases management system for each county, city and district to browse the distribution of cases under their jurisdiction. In addition, new interfaces have been built for analysis of the number of regional pollution cases, manpower allocation, and analysis of repeated cases, and Tableau visualized tools have been provided for use by the Environmental Management Administration and the North/Central/South Environmental Management Centers.
3. Completed the children's version of the public nuisance pollution complaint page, using simple words and pictures to introduce pollution, and built mini games "Pollution Questions and Answers" and "Where is Environmental Pollution" to allow children to learn environmental protection knowledge while playing games.
4. Enhancing alert function by adjusting the rolling adjustment rules through historical verification. Additionally, a "noise" alert and an alert dashboard will be added based on needs to help environmental protection units more effectively give early warnings of potentially major cases.
5. Completed the improvement of the geographical information chart function, and continued to update and improve the geographical information chart function. In addition to connecting environmental data such as air quality measuring stations, weather stations, rivers, etc., a "pollution traceability function" was also built to improve pollution traceability analysis. accuracy and efficiency.
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