環境資源報告成果查詢系統

九十三年度各級環保機關執行公害陳情處理滿意度調查

中文摘要 行政院環保署於民國八十年七月二十日整合全國各級環保機關正式成立「環保報案中心」，並設置全國公害陳情專線「0800-066-666」與書面陳情報案，專責受理民眾公害陳情案件。為有效處理民眾公害陳情案件，提昇處理效率，環保署已經建立公害陳情電腦管制系統，並建立完整的管理作業模式，以分工、迅速、確實的方式處理民眾公害陳情案件。因此，本調查之調查對象為台灣地區，於九十三年一月至九月曾經使用全國公害專線電話（0800-066666）向環保機關公害陳情污染案件之民眾，成功訪問3,082個受訪者。本專案採取電腦輔助電話訪問(CATI，Computer Assisted Telephone Interview)方式進行，瞭解民眾對地方環保機關執行公害污染陳情處理之滿意度做一詳細調查，作為相關單位日後施政決策之參考。
中文關鍵字 公害陳情處理、滿意度調查、環境保護署,,,

基本資訊

專案計畫編號 EPA-93-K103-02-207 經費年度 093 計畫經費 372 千元
專案開始日期 2004/08/15 專案結束日期 2004/12/31 專案主持人 蘇國瑋
主辦單位 管考處 承辦人 執行單位 異視股份有限公司

成果下載

類型 檔名 檔案大小 說明
期末報告 0000064840.pdf 0MB [期末報告]公開完整版

The Post-Satisfaction Survey of Local Environmental Administration that Processing Citizen s Complains of 2004

英文摘要 Objectives: In order to process the case of citizen’s complains and grievances effectively, the Environmental Protection Administration (EPA) has established the Center for Environmental Complains and created a completely management model since 1991. To understand the satisfaction of local environmental administration that processing citizen’s complains, the EPA has commissioned E-Strategy Research Center to investigate the satisfaction of different levels of environmental administration case in dealing with complains cases. Methods: The samples of this survey were collected from person who had called 0800-066666 to EPA during January to September in 2004 in Taiwan. And the total interviewers in this survey were 3,082 applicants successfully. During this investigation, CATI (Computer Assisted Telephone Interview) system is applied to survey the data.
英文關鍵字 Processing Citizen s Complains,Post-Satisfaction Survey,Environmental Protection Administration