97年度各級環保報案中心公害陳情系統功能提昇暨維護管理專案工作(第3年)計畫
| 中文摘要 | 「各級環保機關報案中心」陸續於 82 年成立迄今，持續擔任受理全國民眾於各種管道所提出之公害陳情報案，系統將陳情案件依所屬轄區及陳情次數特性即時交辦至對應各級 31 個環保單位處理，97 年統計至 12 月 31 日止，平均每月超過 1.3 萬件的陳情業務，本系統已成為各公害陳情業務單位所依賴之重要工具。 本專案除維護系統軟硬體環境以維持相關業務處之正常運作與成長，於今年依業務推動與民意所趨增修 33 項系統功能，以提昇系統便民與輔助行政績效，計畫期間為確實達到意見整合與政策推動，總共辦理 10 場相關會議及 12 次工作進度報告，會議辦理皆提供會議簡報、講義及說明手冊、講座邀請等，加速計畫目標與政策之達成性。 本年於計畫中統整 96 年公害陳情處理結果統計，並與各環保單位溝通交換意見，擬定提昇辦理品質與突破困難相關政策之推行。除此之外，於今年度有以下幾點創新突破，以期對於現場調查與決策支援提供更友善與自動化之平台： 1. 完成公害陳情案件管理系統與環保稽查處分管制系統(EEMS)介接，達成稽查紀錄單資料分享的目標，免除重複鍵檔之人力與行政資源浪費。 2. 完成規劃並推動革新「環境保護機關受理民眾公害陳情案件標準作業流程」 ，兼顧案件處理品質與效能，追蹤瞭解各環保單位於業務配合執行時之困難與持續修正檢討。 3. 加強一再陳情及民眾滿意度調查不滿意案件之分析，列入年終考核成績，以同時提升公害陳情案件處理品質與時效。 4. 規劃並建置公害陳情案件地理資訊平台；結合全球衛星定位(GPS)技術與應用地理資訊(GIS)系統，利用陳情案件地域性顯示親和度以輔助並提昇稽查人員到達現場案件處理時效，整合端管理者可依污染點密度顯示污染熱區，達到經驗累積與傳承甚至預測之目的。 | ||
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| 中文關鍵字 | 公害, 陳情, 報案, 年終考核, 全球衛星定位系統, 地理資訊系統 | ||
基本資訊
| 專案計畫編號 | EPA-97-K103-02-201 | 經費年度 | 097 | 計畫經費 | 3800 千元 |
|---|---|---|---|---|---|
| 專案開始日期 | 2008/01/10 | 專案結束日期 | 2008/12/31 | 專案主持人 | 梁翊微 |
| 主辦單位 | 環境督察總隊 | 承辦人 | 謝鳳翔 | 執行單位 | 振興發科技有限公司 |
成果下載
| 類型 | 檔名 | 檔案大小 | 說明 |
|---|---|---|---|
| 期末報告 | 97陳情_公開.pdf | 0MB | [期末報告]公開版 |
National Environmental protection Agencies Public Nuisance cases Accepting Center MIS Upgrade & Maintenance project of 2008
| 英文摘要 | 「National Environmental Nuisance Cases Center」 accepted environmental nuisance cases raised in all kinds of sources since 1993. This project was focused on year 2008. From Jan 1 to Dec 31, 2008, over 160,000 nuisance cases were reported and transferred a to the designed environmental agencies by 「National Environmental Nuisance Cases Center MIS」, therefore, the system was formed an important tool for tasks and all the staffs. The goals of the project included system maintenance and data collection of 「National Environmental Nuisance Cases Center」 . This year, the project team gathered suggestions from the users and decision makers. Within the project, implemented 33 functions of the system to satisfy users’ needs and expectations. The project team carried out 10 conferences and 12 project meetings to meet the users’ opinion and policy strategy. All conference and meetings provided the meeting briefings, handouts, manual, experts & professors’ speeches to promote the morals and strengthen the skills. The project analyzed the result of nuisance cases in 2007 and could be an important reference and data for the managers and decision makers to amend the policy or necessary trategy, SOP was updated to upgrade the quality of cases’ handling which was a major strategy this year . For this purpose the MIS needed new infrastructure to meet the procedure adjustment. This was accomplished before the conference held. Innovation had been promoted and prototype was provided to enhance more effective and friendly for people and users’ interface and framework. 1. Data exchange mechanism transferred from 「National Environmental Nuisance Cases Center」to EEMS to share resource efficiently. 2. Implemented standard operating procedure of nuisance cases handling process to upgrade quality and effectiveness, and justified system function to meet the users’ and managers’ and decision makers’ expections. 3. Analyzed frequent nuisance cases and the results which people were not satisfied . From the analysis to establish new SIP to improve nuisance cases handling processes. 4. Developed 「National Environmental Nuisance Cases Geographical Information Systems」: integrating with leading-edge technology such as GPS and GIS, and to increase geographical view and action efficiency. Decision makers could analyze from the geographical view such as the hot zone could be defined of higher nuisance cases areas and should put more efforts to reduce the major pollutions. All the geographical points and the inspection results could be accumulated and also could a good prediction tool for decision makers to set up the strategy priority. | ||
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| 英文關鍵字 | environmental,pollution,state,and,plead,report,a,case,environmental,protection,Data,encryption,cross,epbs,integration,annual,evaluation | ||