| 英文摘要 |
Due to government organizational streamlining and restructuring effort, initiated by the Executive Yuan, there exists urgent need for IT organizational realignment. As a result, it is inevitable for IT related resources to undergo the necessary mergers and consolidations. The IT related resources within an organization could include its human resources, either regular staff or outsourced staff; all software and hardware; underlined IT infrastructures, including network; data centers; standard operating procedures; and the related management processes. This project is to plan the reengineering of the above for the future Ministry Of Environment and Resources Affairs (MOEA). The required project deliverables included 8 Plans containing 6 major topics. Following is the summary of each topic:
1. The Survey of Current IT Status: Analyzed the result of the questionnaire issued by PMO; designed and reissued a second questionnaire as a supplement to collect additional necessary information in few different aspects. Detailed analysis was then performed and the result was reported.
2. The Restructure of the IT Organization: Based on the above survey results and the interviews with the IT staff members of each department to be merged and realigned, this Plan recommended the possible structure of the future IT organization; its required manpower, resources, and training; and the operation principles.
3. The Design of Shared Services: Various departments from different Minister Offices will be merged into and realigned with MOEA when the organizational restructuring occurs. Due to this high level of complexity, it is, therefore, a must to maximize the effectiveness and minimize the impact of the IT service integration in the restructuring process. This Plan focused on 3 items having the most widespread impact to the organization - Integrated Portal, Single-Sign-On, and Official Document and Exchange Management. The recommendation is to design, build, and migrate these shared services to function as the underlined application information exchange service platform. This approach not only could make the future service integration achievable but also could ensure a smooth transition.
4. Common System and Hardware Design: The system and hardware design was based on the current implementation and the future integration was also discussed. The most important contribution in this Plan was to design the shared data center, the hierarchical network architecture, the VPN, and the e-mail and DNS services.
5. IT Service Management and Outsource Management: This Plan consisted of four major subjects: 1. IT Service Management – Assessed ITSM process capability maturity, reviewed EPA ISO20000 related documentation, and provided suggestions for possible improvement. 2. Security Operations Center (SOC): Defined the scope, service items, and standard operation procedures for SOC. 3.Outsource Management: Focused on "End User Services"; the operations and the management of servers, network infrastructures, and data center. 4. Enterprise architecture (EA): Referenced FEA of USA Federal Government and devised the EA development model for MOEA.
6. Early Planning for Implementation: A 3-phased approach is recommended for future implementation of MOEA IT reengineering. The short-term goal is to focus on providing a sound operational environment for information development. The mid-term goal is to emphasis on the integration with Government Service Platform (GSP) to operate cohesively with RDEC for the e-government project. And the long term goal is to build a better and more sustainable IT architecture based on the reference of Federal Enterprise Architecture (FEA) or e-Government Interoperability Framework (eGIF).
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