| 英文摘要 |
Based on the items of the contract of this project, included: Compiled and analysed of the complaint cases, analysed for main cause of kinds of noise complaint cases, through the aspect of jural institutions and execution to redacted the improving strategies of noise controlled, establish counseling mechanism for complaint noise cases to decline the amount of repeated-pleading cases,redacted kinds of Book of measuring and handling of standard operation procedure, compiled publics complaint cases（included e-mail）and the judicial precedent of noise cases, producing the file of Q&A and website of public noise awareness, noise monitoring and training of the handling skills of complaint case.
To draw up the schedule of the working execution, it carries out the summary of
the result of execution as follows:
1.Compiled and analysed of the complaint cases（included repeated-pleading cases）, and to analysed for main cause of kinds of noise complaint cases.
2.Accomplished 82 present cases of the survey of noise examed, and through the surveyed statistics to analysed and redacted the improving strategies of noise controlled.
3.Establish counseling mechanism for complaint noise cases to decline the amount of repeated-pleading cases. There were 180 cases of finished repeated-pleading counseling which also have collected counseling case data and compile statistics.
4.Redacted the draft plan of kinds the guide books, included: Neighbor noise handling Book, Repeated-pleading counseling and standard operation procedure Book, Kinds of standard handling of the noise controlled objects Book, Noise Judicial precedent Book, Procedure of legal proceedings Book, Noise monitoring and examed standard operation procedure and handling complaint cases of reporting center Book. Then compiled all Books into the Noise-Controlled Book.
5.Compiled the complaint cases and Judicial precedent, then Accomplished producing the file of Q&A and website of public noise awareness.
6.Held 3 specialist counselling conference, 1 national noise task review conference, 1 demostration of Standard operation procedure of repeated-complaint noise cases and 3 training courses of handling skills of the complaint noise cases.
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