環保專案成果報告查詢系統

專案計畫編號	106400130709
經費年度	107
計畫經費	4,050 千元
專案開始日期	2018/03/01
專案結束日期	2019/02/28
專案主持人	廖君庸
主辦單位	臺東縣環境保護局
承辦人	王春惠
執行單位	技佳工程科技股份有限公司
專案分類	科技計畫
中文關鍵字	公害陳情
英文關鍵字	Public nuisance petitions
協同主持人	嚴登生
共同主持人
計畫聯絡人	蘇琬喻
計畫聯絡電話	089-228580#
計畫聯絡信箱	t108@mail.ttepb.gov.tw

中文摘要	臺東縣環保局成立公害陳情專線為一常態性、持續性之工作，並希望能藉由107年度臺東縣空氣污染等陳情案件快速查處管制計畫之執行，掌握污染陳情案件處理時效，避免污染事件之擴大或延續，讓民眾能有舒適、無污染的生活環境。本計畫目標為臺東縣境內陳情案件之管制，藉由健全陳情案件處理體系，設置專責單位，於受理民眾各類陳情案件時能立即前往處理，縮短陳情案件處理時間，並加強受理報案人員及現場稽查人員專業訓練，以公正不偏袒、積極主動之執行方式建立民眾信心並提高民眾對政府之施政滿意度，該計畫期程為107年3月1日至108年2月28日，已完全所有工作項目，相關工作成效統計如後所述：本計畫107年度陳情案件現場出勤查處計1,740件(4.78件/日)，複查案件為968件，合計首、複查2,708件(7.44件/日)，陳情案件查處執行成效藉由分析非假日及假日各時段之陳情件數，探討公害污染最常被陳情申訴時段並瞭解查處作業之重點時段，另由公害陳情行業別及地區別之分析探討最常被陳情污染類別，以建議相關改善措施達到減少陳情目標。公害陳情案件管制系統之自我考評項目包含公害陳情案件平均到場處理時間(3.59小時)暨結案鍵入時間(3.48日)、依陳情人指定時間稽查比率(78.12%)、移送其他單位處理案件追踪管理(82.39%)、陳情案件逾期未處理比率、民眾不滿意案件衍生複查比率(75%)、一再陳情案件佔受理件數比率(1.12%)、滿意度調查作業調查比率(76.23%)及公害陳情系統篩選案件進行滿意度調查(76.82%)等九大項目，其自評分數滿分28分，其考評分數目前維持24.65分(106年23.93分)，主因為人員進行滿意度調查時間、衍生案件及鍵檔時間(案件呈核後結案時間)有所延誤造成，後續維持並加強陳情案件巡查處理流程及時效。執行期間辦理專責人員教育訓練1場次及本計畫相關教育訓練計10小時，辦理每月陳情追蹤管制檢討會議及工作月報各1場次，針對未結案及移案處理之案件定期追蹤進度，以期增進陳情案件查處時效。
中文關鍵字	公害陳情

中文摘要

臺東縣環保局成立公害陳情專線為一常態性、持續性之工作，並希望能藉由107年度臺東縣空氣污染等陳情案件快速查處管制計畫之執行，掌握污染陳情案件處理時效，避免污染事件之擴大或延續，讓民眾能有舒適、無污染的生活環境。本計畫目標為臺東縣境內陳情案件之管制，藉由健全陳情案件處理體系，設置專責單位，於受理民眾各類陳情案件時能立即前往處理，縮短陳情案件處理時間，並加強受理報案人員及現場稽查人員專業訓練，以公正不偏袒、積極主動之執行方式建立民眾信心並提高民眾對政府之施政滿意度，該計畫期程為107年3月1日至108年2月28日，已完全所有工作項目，相關工作成效統計如後所述：本計畫107年度陳情案件現場出勤查處計1,740件(4.78件/日)，複查案件為968件，合計首、複查2,708件(7.44件/日)，陳情案件查處執行成效藉由分析非假日及假日各時段之陳情件數，探討公害污染最常被陳情申訴時段並瞭解查處作業之重點時段，另由公害陳情行業別及地區別之分析探討最常被陳情污染類別，以建議相關改善措施達到減少陳情目標。公害陳情案件管制系統之自我考評項目包含公害陳情案件平均到場處理時間(3.59小時)暨結案鍵入時間(3.48日)、依陳情人指定時間稽查比率(78.12%)、移送其他單位處理案件追踪管理(82.39%)、陳情案件逾期未處理比率、民眾不滿意案件衍生複查比率(75%)、一再陳情案件佔受理件數比率(1.12%)、滿意度調查作業調查比率(76.23%)及公害陳情系統篩選案件進行滿意度調查(76.82%)等九大項目，其自評分數滿分28分，其考評分數目前維持24.65分(106年23.93分)，主因為人員進行滿意度調查時間、衍生案件及鍵檔時間(案件呈核後結案時間)有所延誤造成，後續維持並加強陳情案件巡查處理流程及時效。執行期間辦理專責人員教育訓練1場次及本計畫相關教育訓練計10小時，辦理每月陳情追蹤管制檢討會議及工作月報各1場次，針對未結案及移案處理之案件定期追蹤進度，以期增進陳情案件查處時效。

中文關鍵字

公害陳情

類型	檔名	檔案大小	說明	最新版公開日期
期末報告	107年度臺東縣空氣污染等陳情案件快速查處管制計畫-期末報告.pdf	12MB		2020/1/16 上午 12:00:00

摘要	851/5000 The Taitung County Environmental Protection Bureau set up a public health and emergency line as a normal and continuous work, and hopes to quickly investigate and deal with the implementation of the control plan through the 107 cases of air pollution in Taitung County, and grasp the aging of pollution cases and avoid The expansion or continuation of the pollution incident will enable the public to have a comfortable and pollution-free living environment. The target of this project is the control of the case in Taitung County. By perfecting the case handling system and setting up a special unit, it can immediately go to the handling of various types of cases, shorten the processing time of the case, and strengthen the acceptance of the case. And professional training of on-site auditors to build public confidence and improve people's satisfaction with government administration in a fair and unbiased and proactive manner. The plan is from March 1, 2007 to February 28, 108. All work items have been completely completed, and the relevant work performance statistics are as follows: In the 107th year of the project, 1,740 cases (4.78 pieces/day) were investigated, and 968 cases were reviewed. The total number of cases was reviewed and 2,708 items (7.44 pieces/day) were reviewed. The effectiveness of investigation and handling of cases was analyzed by non-holiday and The number of grievances at various times during the holidays, to discuss the most common time for public nuisance pollution, and to understand the key period of investigation and handling, and to analyze the most common types of pollution by the analysis of the differences between the public and the grievance industry, to propose relevant improvement measures. Reduce the number of sentiment goals. The self-assessment project of the pollution control case control system includes the average on-site processing time (3.59 hours) and the settlement time (3.48 days) of the public nuisance cases, and the inspection rate (78.12%) according to the time specified by the lover, and transfer to other units to handle the case tracking management. (82.39%), the overdue ratio of Chenqing cases, the rate of derivation of people's dissatisfaction cases (75%), the ratio of repeated cases to the number of cases (1.12%), the survey rate of satisfaction surveys (76.23%) and the public The system screened cases for satisfaction surveys (76.82%) and other nine major projects, with a score of 28 points from the score, and the number of scores before the test was maintained at 24.65 points (23.93 points in 106 years), mainly due to the satisfaction of personnel survey time, derivative cases and The key file time (the time after the case was filed and the case was closed) was delayed, and the follow-up process was strengthened and strengthened. During the implementation period, we will conduct one-time education and training for the dedicated personnel and 10 hours of education and training related to the project. We will conduct one monthly review of the monthly tracking control review meeting and the monthly work report, and regularly track the progress of the cases that have not been closed and transferred to improve the situation. Chen Qing case investigation time limit.
英文關鍵字	Public nuisance petitions

摘要

851/5000 The Taitung County Environmental Protection Bureau set up a public health and emergency line as a normal and continuous work, and hopes to quickly investigate and deal with the implementation of the control plan through the 107 cases of air pollution in Taitung County, and grasp the aging of pollution cases and avoid The expansion or continuation of the pollution incident will enable the public to have a comfortable and pollution-free living environment. The target of this project is the control of the case in Taitung County. By perfecting the case handling system and setting up a special unit, it can immediately go to the handling of various types of cases, shorten the processing time of the case, and strengthen the acceptance of the case. And professional training of on-site auditors to build public confidence and improve people's satisfaction with government administration in a fair and unbiased and proactive manner. The plan is from March 1, 2007 to February 28, 108. All work items have been completely completed, and the relevant work performance statistics are as follows: In the 107th year of the project, 1,740 cases (4.78 pieces/day) were investigated, and 968 cases were reviewed. The total number of cases was reviewed and 2,708 items (7.44 pieces/day) were reviewed. The effectiveness of investigation and handling of cases was analyzed by non-holiday and The number of grievances at various times during the holidays, to discuss the most common time for public nuisance pollution, and to understand the key period of investigation and handling, and to analyze the most common types of pollution by the analysis of the differences between the public and the grievance industry, to propose relevant improvement measures. Reduce the number of sentiment goals. The self-assessment project of the pollution control case control system includes the average on-site processing time (3.59 hours) and the settlement time (3.48 days) of the public nuisance cases, and the inspection rate (78.12%) according to the time specified by the lover, and transfer to other units to handle the case tracking management. (82.39%), the overdue ratio of Chenqing cases, the rate of derivation of people's dissatisfaction cases (75%), the ratio of repeated cases to the number of cases (1.12%), the survey rate of satisfaction surveys (76.23%) and the public The system screened cases for satisfaction surveys (76.82%) and other nine major projects, with a score of 28 points from the score, and the number of scores before the test was maintained at 24.65 points (23.93 points in 106 years), mainly due to the satisfaction of personnel survey time, derivative cases and The key file time (the time after the case was filed and the case was closed) was delayed, and the follow-up process was strengthened and strengthened. During the implementation period, we will conduct one-time education and training for the dedicated personnel and 10 hours of education and training related to the project. We will conduct one monthly review of the monthly tracking control review meeting and the monthly work report, and regularly track the progress of the cases that have not been closed and transferred to improve the situation. Chen Qing case investigation time limit.

英文關鍵字

Public nuisance petitions